Fairmont Le Manoir Richelieu

“Beautiful vista of the St.Lawrence River.”

We were part of a large 3 day Womens Golf Tournament and the staff at the reception, valet, golf course, breakfast buffet, banquet dinner servers and chefs as well as and patio bar staff were fantatsic. Le Manoir has so many activities and the outdoor pool was fantastic. The mini putt was crazy rid… lisää

We were part of a large 3 day Womens Golf Tournament and the staff at the reception, valet, golf course, breakfast buffet, banquet dinner servers and chefs as well as and patio bar staff were fantatsic. Le Manoir has so many activities and the outdoor pool was fantastic. The mini putt was crazy ridiculous challenging but fun. Overall a fun week overlooking the StLawrence River. The beds were very comfortable. The walking trails were nice.

vähemmän

“Magnificent landscape with good variety of activities onsite but service doesn't live up to its five stars advertised”

I had to change room after the first night. The replacement room was as expected . I checked in to room 865 upon a very late after-midnight arrival to find out the next morning body hair ( many !!!...) in the bathroom, malodorant shower curtain , hair on the carpet , shoe's dirt on bed sheet non-… lisää

I had to change room after the first night. The replacement room was as expected . I checked in to room 865 upon a very late after-midnight arrival to find out the next morning body hair ( many !!!...) in the bathroom, malodorant shower curtain , hair on the carpet , shoe's dirt on bed sheet non-functional safe and hair dryer. These BASIC amenities should have been ensured before deliver a room to customers. On departure day, when offered to drop the key and having an express check-out, I mentioned that I had issues upon checking-in and preferred to settle the bill before leaving , none of both receptionists have inquired about my" issues", they simply ignored the comment. I then asked to speak to the manager; Mrs . Marine Crémier was attentive, respectful and credited 109$ to my account a gesture of courtesy. I booked at Fairmont Richelieu for a luxury and insouciant experience which I didn't get. Fairmont Richelieu failed to provide basic amenities of a hotel room and the service didn't live up to its 5 stars . I would have preferred a flawless experience instead of 109$ rebate on my stay . If needed I can send in room photos to support my above comments.

vähemmän

“Underwhelming”

While it's very cool to stay in such an iconic hotel, a few things really annoy me about our $800/night stay here. First, our room here is smaller than any far less expensive room we've stayed in NYC. It's tiny. Bathroom is so small you can't really sit on the toilet normally. There is nothing - an… lisää

While it's very cool to stay in such an iconic hotel, a few things really annoy me about our $800/night stay here. First, our room here is smaller than any far less expensive room we've stayed in NYC. It's tiny. Bathroom is so small you can't really sit on the toilet normally. There is nothing - and I mean not a single thing - that's impressive about our room. Second, there's very few amenities for guests...one very small bar and one restaurant. There's a Starbucks which took - no exaggeration - 20+ minutes to get a coffee at 9 am. Especially frustrating for an early bird like me: no place to get coffee in the entire hotel until Starbucks opens at 6:30 am?!?! First world problem, I know, but is it too much to ask for a coffee somewhere in the hotel for those of us who wake up early? I can go on but I'll just say this: the outside is infinitely more impressive than the dates and lackluster interior of the hotel. Save your money, take photos of the gorgeous castle at night, and stay someplace else.

vähemmän