Staybridge Suites Oakville, An Ihg Hotel

“Good Stay”

Our stay was short and sweet with no issues. We are visiting from America/Texas. Our suite was clean, check in was easy as was check out. The breakfast was a standard free hotel breakfast and we enjoyed it. Would stay here again. I think it is right in line with a 3 star hotel.

“3 Star Amenities but in Rough Shape”

We were pleased with the location to Bronte Go and the highway for ease of travel. We did not want to drive into downtown Toronto, so this hotel was perfect for visiting both Toronto and Niagara Falls. The breakfast was adequate and the staff were all very friendly. The pool was VERY warm and cloud… lisää

We were pleased with the location to Bronte Go and the highway for ease of travel. We did not want to drive into downtown Toronto, so this hotel was perfect for visiting both Toronto and Niagara Falls. The breakfast was adequate and the staff were all very friendly. The pool was VERY warm and cloudy, also falling apart, so my family only enjoyed it once and all made sure to shower very well afterwards, just in case. Unfortunately this hotel is not being maintained properly. The pull out couch our teenager slept on was falling apart and scratched up our younger son when he walked by. Our bathroom had mold growing around the ceilings and corners on wallpaper/grout and rust stains in tub. The shower curtain does nothing to keep water in the tub, so we had to line the floors with lots of towels. Our freezer did not freeze, only cooled (we brought ice packs, but a warning to guests bringing frozen items). WiFi was a joke- we could not stay connected and constantly had to log in. TV channels very limited. The hallway rugs on the second floor need to be stretched as this is a huge hazard to guests. We had to ask for towels (only left 2 for a family of 5). They do provide shampoo, conditioner, and body wash for guests, so that was appreciated. We understand this is a 3 star hotel but overall everything felt like it needed updating and maintenance.

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“Amazing staff, needs some TLC”

I booked this hotel based on location and on-line photos (I usually check reviews but didn’t). PROS: The staff are amazing: front desk, housekeeping, maintenance, everyone we encountered. Customer service and hospitality is their specialty. 5 stars The hotel has a lot to offer as far as extras: on… lisää

I booked this hotel based on location and on-line photos (I usually check reviews but didn’t). PROS: The staff are amazing: front desk, housekeeping, maintenance, everyone we encountered. Customer service and hospitality is their specialty. 5 stars The hotel has a lot to offer as far as extras: on-site BBQ, fire pits and outdoor sitting area, breakfast, and evening happy hour a few days a week. No charge for use of laundry (just supply own soap) Rooms are spacious and location of hotel is great. CONS: Carpet in hallway by third floor elevators needs a good stretching (tripping hazard) or better yet replacement. Needs a REALLY good cleaning. All vents in hallway and our room looked very grungy, there was a toothbrush behind our mirror, and I told front desk that the couch needs to go to the DUMP. It was nasty. Very uncomfortable and we were there for 10 days. One living room table was missing. Our fridge had been set to max and sadly all our produce froze and had to be tossed, so [note to self] that’s something to check at hotels in the future. There is a no smoking outside front doors sign that was NOT enforced. Wasn’t pleasant to walk thru that a few times a day. So… for staff, location and room size, would totally stay here again but would need to know that updates actually happened, as the reviews are stating the same thing for the past couple years. And again… that couch (pivot right on outta here) If a hotel chain is known for a certain standard it should pride itself on that. Just really needs a fresh overhaul. One floor at a time!

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