Holiday Inn Hotel & Suites Oakville @ Bronte, An Ihg Hotel

“Truly amazing staff and lovely hotel-not your average Holiday Inn!!”

The hotel was recommended by a friend who knows the property well. The booking was easy and there was an excellent selection of rooms available from a standard single to suites that have a separate bedroom and a lounge area with a desk, sofa bed, coffee bar - refrigerator and microwave. When... lisää

The hotel was recommended by a friend who knows the property well. The booking was easy and there was an excellent selection of rooms available from a standard single to suites that have a separate bedroom and a lounge area with a desk, sofa bed, coffee bar - refrigerator and microwave. When I walked in I was pleasantly surprised at the spotlessly clean lobby which is spacious and bright and airy and well appointed. Before I even reached the check in desk I was asked if I needed help with my luggage . Check in was very efficient and the lady who booked me in was extremely kind, friendly and an absolute star, and in no time I had my room cards, the WiFi password and on my way up to the room. On my way to the lift, I I had a look around the lobby and there is a little shop beside the front desk where you can purchase snack items, drinks and assorted treats such as ice cream , there is also a restaurant/ bar and a pool . I was very pleasantly surprised when I opened the door to my choice of king suite. The lounge/office/coffee bar area is very spacious and well appointed with a sofa bed a large TV, desk and a generous closet. There us a decent size refrigerator, Keurig coffee machine and a microwave.There is a short hallway leading to the bedroom where I found a lovely bathroom with a spacious shower. The bedroom is of generous proportions and very bright and airy. Large TV chest of drawers, a clothes closet and side tables which frame a king bed. The mattress was perfect-not too hard or soft with lovely clean cosy linens and nice touch - pillows labeled firm or soft which gives a choice for extra comfort. I went downstairs to pick up something to drink and met the director of sales, Charles. I get the feeling he spends a lot of time with his staff and customers and could sense the staff enjoy working there which is reflected in how they engage with each other and the guests. He is friendly, warm and enthusiastic and very charming and I can see where his staff gets their passion for providing exceptional customer care in a way that is genuine and not forced-they mean it. I was greeted and felt very welcome and was told if I needed anything to make my stay amazing just to ask. It s all about people and giving guests their best experience possible. He is a model for all that hotel management should be and his staff all share his passion for customer care. I travel a lot and I can say this team is by far the best-they are more like family who take care of you and take ownership in the guest experience and they mean it....not just promise it. Everything is spotless with attention to details and decor is pleasing and relaxing-not over the top just a relaxing vibe where you feel at home. There is a restaurant bar -Burger Theory, in the lobby which serves breakfast meals and dinner. You can eat in, order for pickup or have the meal delivered to your room. Nice variety on the menu and something for everyone. The hotel is promoting a Green concept and you can choose to have housekeeping daily or if and when you need it . This hotel is well situated just off the QEW in Bronte /Oakville and close to local shopping and the GO train for commuting into Toronto or for a trip to Niagara Falls, also a short drive to the shores of Lake Ontario and lovely Bronte Park. Lots of little shops, waterfront walk and a good selection of pubs and restaurants can be found there. Lot of parking at the hotel. A really great choice for extended stays when on business or a family or couples holiday.

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“Restaurant is poorly managed”

The service at the restaurant is terrible. The breakfast lady is super rude. And the dinner man is super slow and makes mistakes on the bill. Dinner took 2 hours because of the slow service. I will not stay here again because the restaurant is poorly managed.