Dead Sea Marriott Resort & Spa

“Nice Dead Sea Option”

This is an expansive complex with a beautiful lobby, several lovely pools, a number of restaurants, and pool service. Our room had a large balcony overlooking a pool, with a view of the Dead Sea. The beds were comfortable, but there was a problem with the AC. Staff came to check on the issue, said … lisää

This is an expansive complex with a beautiful lobby, several lovely pools, a number of restaurants, and pool service. Our room had a large balcony overlooking a pool, with a view of the Dead Sea. The beds were comfortable, but there was a problem with the AC. Staff came to check on the issue, said he'd be back "in 5 minutes" and never returned. Front desk informed us that "our colleague says it is working." When informed that his colleague misinformed him, and that the temperature had not moved in 4 hours, we were offered the option to change rooms. We declined-- too tired to pack up again, with a morning departure. Golf carts bring guests to the beach for the requisite Dead Sea dip, and water shoes are available (and necessary). Getting into the water is a little awkward-- there are sandbag "steps" that are tricky to negotiate. A highlight was our lunch at the Oak Tree restaurant on site. The food was delicious, but the star was our server Monika-- absolutely delightful! (And very helpful in guiding us through some unfamiliar regional dishes.) Thanks, Monika!

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“Lovely hotel but rude receptionist”

I am a Mariott regular, and always proud of how far this hotel has progressed under its current management. This time I was shocked to have to deal with a receptionist called Shadi who was very rude. Upon asking for a late checkout, he was very negative and handled the whole issue in a passive ag… lisää

I am a Mariott regular, and always proud of how far this hotel has progressed under its current management. This time I was shocked to have to deal with a receptionist called Shadi who was very rude. Upon asking for a late checkout, he was very negative and handled the whole issue in a passive aggressive mode, and finally was smiling provocatively while I spoke to his colleague on check-out and refused to deal with him. I hope the management will take the necessary action to explain to him that by behaving so immaturely and irresponsibility he is ruining the effort of the whole Mariott team who is working hard to achieve the image and excellence they have achieved. He would also be ruining my vacation and my mood, which defies the whole concept of me picking Marriott for my peace of mind. On a separate note, it would be great if door stoppers are no longer implanted right next to the toilet seat, I have stepped on it multiple times and it HURTS!

vähemmän

“Average hospitality, good for families”

Service was average. On weekends, the hotel is Full and the hotel struggles to deal with so many guests. We had to wait a long time for our room even after 3 pm and according to the reception we are “priority”. Food selection at breakfast is average and once again not enough staff. On a positive… lisää

Service was average. On weekends, the hotel is Full and the hotel struggles to deal with so many guests. We had to wait a long time for our room even after 3 pm and according to the reception we are “priority”. Food selection at breakfast is average and once again not enough staff. On a positive note: Food at Oak Tree (Jordanian) was excellent, service (Yazen) very friendly. Food at Champions Tavern very good (international) and superb service from Naomi!! The leisure team is very attentive especially Ezz!!they bring the sun-beds, water for free!! If you need anything from guest relation, ask Glady or Natalie! Very friendly and looking after the guests. For kids, they have a slide and several pools. One pool is adults only. Swimming in the Dead Sea much easier than at other hotels, there are sandbags which makes stepping into the water much easier than on the slippery sharp stones! Spa is great with indoor pools!

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