Roma Domus Hotel

“Perfect for one night during crazy trip :)”

Good morning! I'm traveling around Italy with my Grandma and Mom. Every day we visit different cities and towns and spend the night somewhere different every day. I chose this hotel because of its location and interior photos. We are very satisfied! Grandma was delighted with the views around th... lisää

Good morning! I'm traveling around Italy with my Grandma and Mom. Every day we visit different cities and towns and spend the night somewhere different every day. I chose this hotel because of its location and interior photos. We are very satisfied! Grandma was delighted with the views around the hotel, especially the wonderful flowers that richly decorate the building. The room was clean, beautiful, comfortable. The food in the restaurant is delicious. Unfortunately, at dinner we encountered a large group of tourists and there was only one agile waitress who tried to please everyone... Due to which the waiting time for the meal was very long. Nevertheless, it was worth the wait, especially for the carbonara. Buffet breakfast, also a lot to choose from. Very tasty croissants that I love! The waitress mentioned above - very nice, open and helpful. We were welcomed at the reception by an equally helpful and friendly receptionist. He explained everything with a smile and even added what kind of alcohol Grandma would probably like, who was admiring the views in front of the hotel :) I also rate the hotel 5/5. Unfortunately, in the morning, when checking out, there was another man at the reception. Nasty, arrogant, as if he was working as a punishment. I wanted to settle the payment for the dinner and the mentioned alcohol and it turned out that the gentleman claimed that I had not paid for the accommodation. I claimed I paid. I even found and showed him the confirmation of my booking on Booking. I even found the transfer confirmation in my banking application. The gentleman was unprofessional. He questioned my opinion and even ridiculed my translation. It was degrading. Of course, I contacted booking because I paid for this stay twice. Nevertheless, it was an unpleasant situation for me in the morning. For a highly sensitive person, such a receptionist definitely ruins the morning mood and the good impression from the previous day. However, I believe that one such event cannot destroy the efforts of other lovely people! I thank them very much and I hope that the unpleasant man at the reception will be nicer or will find his vocation for another job that he will do with passion.

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