The Swans Nest Hotel

“Another enjoyable stay”

Another enjoyable stay at the Swan’s Nest. Reception staff were very friendly and helpful. Our room was very comfortable on the hottest day of the year and we appreciated the “art cool “air conditioning unit disguised as a picture. We were disappointed with the breakfast service this time. No fre... lisää

Another enjoyable stay at the Swan’s Nest. Reception staff were very friendly and helpful. Our room was very comfortable on the hottest day of the year and we appreciated the “art cool “air conditioning unit disguised as a picture. We were disappointed with the breakfast service this time. No fresh fruit salad on offer, and cooked breakfast was only just warm. Seemed a bit disorganised, especially as you had to book a time for breakfast at reception on arrival. We will return as the hotel is very convenient for town and the theatre. It has its own reasonably priced car park, but we hope breakfast will be improved next time.

vähemmän

“Great location. Noisy rooms”

Booked this for business trip. Location is lovely and bed comfy but music from bar kept me awake until it stopped at 11.30pm and then other noises were easily heard during the night. Old hotel but rooms and windows could do with better sound proofing.

“No Hot Water, disorganised breakfast”

Good location, easy walking distance to town. Spacious, clean room. Plenty of parking spaces. Breakfast was haphazard, two staff on duty struggling to cope with the volume of guests. Coffee was self service from a machine and there was a constant and lengthy queue. No plates available, had to us... lisää

Good location, easy walking distance to town. Spacious, clean room. Plenty of parking spaces. Breakfast was haphazard, two staff on duty struggling to cope with the volume of guests. Coffee was self service from a machine and there was a constant and lengthy queue. No plates available, had to use a saucer for toast and a cereal bowl for croissants. Food was good quality. The main issue was the lack of hot water. Wasn't aware there was a problem until I was standing in a cold shower. Found out later from another guest that it had affected the whole hotel. Understand that these things happen and can't be helped but disappointed that there was no communication about it from hotel staff. I was interested to see what apology would be offered at reception on check out. There was no apology initially until I brought the subject up. To be fair the bill was reduced but wouldn't have been if I hadn't complained.

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