The Swans Nest Hotel

“Great location very friendly staff”

I booked 3 rooms for a family get together and celebration . All 3 rooms were very nice and the bottle of Prosecco in the room was a lovely touch. The receptionist was very helpful and knowledgeable about the local area. Water pressure in the bathrooms was amazing . Breakfast was good and cooked to… lisää

I booked 3 rooms for a family get together and celebration . All 3 rooms were very nice and the bottle of Prosecco in the room was a lovely touch. The receptionist was very helpful and knowledgeable about the local area. Water pressure in the bathrooms was amazing . Breakfast was good and cooked to order the only slight issue we had was that we had to book a certain time when we checked in and when we arrived for breakfast there were no tables available. The staff were great and pulled 2 tables together but we were a bit cramped right next to the coffee machines so had to keep pulling a chair in while people shifted behind us. The only other thing was I would have loved a coffee machine in the room rather than a kettle and Instant coffee. All in all a great stay in a lovely location and the staff were all very helpful and welcoming.

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“Riverside Hotel”

Fabulous location, plenty of parking at the rear of the hotel. Nice smart restaurant, limited menu, but food quality is excellent. Room was clean yet a little tired! Nets old and torn.. But over two nights the stay was relaxing ,and great value for money. You only have to walk 5 mins over the brid… lisää

Fabulous location, plenty of parking at the rear of the hotel. Nice smart restaurant, limited menu, but food quality is excellent. Room was clean yet a little tired! Nets old and torn.. But over two nights the stay was relaxing ,and great value for money. You only have to walk 5 mins over the bridge, then your in the middle of town.

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“Disappointing accomadation”

Very disappointed with this hotel,although it is in a great location for Stratford. That is the plus side!! Bistrot Pierre restaurant was disappointing,shown to our table by a sullen faced waitress who disappeared and after waiting 20 minutes we had to find her to ask for Menus and wine list. Event… lisää

Very disappointed with this hotel,although it is in a great location for Stratford. That is the plus side!! Bistrot Pierre restaurant was disappointing,shown to our table by a sullen faced waitress who disappeared and after waiting 20 minutes we had to find her to ask for Menus and wine list. Eventually ordered our meal which was ok but not great,only to discover that we had been given the wrong bottle of wine, waitress was useless and the manager appeared and gave us a long speech about different wines, not listening to the fact that we had the wrong wine. Eventually sorted out without paying for the wine. Housekeeping in our room was disgraceful,toilet sink and shelves were filthy, complained to management. This is definitely not a 4 star hotel.a bit tired now. Staff were really lovely apart from Bistrot Pierre, would not recommend.

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“Cold shower in "haunted" room 14.”

We have stayed at the Swan's Nest several times before and been quite happy, but this time the shower was cold and unusable, there was an intermittent loud and mysterious ticking noise which kept us awake, and our son's room 63 was unheated. Reception did not apologise. But at least the breakf… lisää

We have stayed at the Swan's Nest several times before and been quite happy, but this time the shower was cold and unusable, there was an intermittent loud and mysterious ticking noise which kept us awake, and our son's room 63 was unheated. Reception did not apologise. But at least the breakfasts were better than in the past.

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