Hilton Leicester

“Much improved and great value for money, very helpful staff and clean/modernised room”

We booked a 2 night break via a voucher website and then read several poor reviews so weren't expecting more than below average, what a pleasant surprise awaited us. Receptionist was brilliant, quickly allocated us a room and helped me sort out the parking which is provided by a separate company (n… lisää

We booked a 2 night break via a voucher website and then read several poor reviews so weren't expecting more than below average, what a pleasant surprise awaited us. Receptionist was brilliant, quickly allocated us a room and helped me sort out the parking which is provided by a separate company (not Hilton Hotels) so far so good. Short walk to our large ground floor room and pleasantly surprised to find it was very clean/redecorated with a large bathroom, comfy double bed and enormous smart TV along with new looking carpet and not a sign of dust/mould anywhere. We didn't eat at the hotel so can't comment on that side of things but the bar area looked well maintained and all the staff smiled and said hello, morale seemed to be high amongst everyone we met. No wanting to take our car into the city was used the nearby Fosse Park electric double decker bus service number 50 (bus stop located on Narborough Rd just outside the retail park) which was really easy to get to on foot from the hotel. There is a small footpath via the hotel bin area that brings you out at the large hotel sign and right next to a series of Pelican crossings so you can get across the very busy 3 lane roads at the nearby roundabout (very easy for all ages/abilities to negotiate) Having bus passes this 30 minute trip was free and we saw much of the multi-culture mix that is modern day Leicester, a great way to see the place from the top deck. The hotel has a pool and gym which had we the time we might have used, maybe another time as we will return to see more of what is now The Curry capital of the UK. Please do not believe the earlier negative reviews of this welcoming hotel that is conveniently situated just of the M1 at junction 21 and a easy 30 minute bus ride into/out of the city centre, top marks to all the staff for a wonderfully relaxing stay.

vähemmän

“On the whole, really good and recommended”

Overall? Really good but slightly spoiled at check-in when we discovered that the (central?) bookings clerk (done by telephone) hadn't passed on the information I had provided, about my disabled partner, to the hotel. He doesn't need a wheelchair, but we were still allocated an unsuitable room and … lisää

Overall? Really good but slightly spoiled at check-in when we discovered that the (central?) bookings clerk (done by telephone) hadn't passed on the information I had provided, about my disabled partner, to the hotel. He doesn't need a wheelchair, but we were still allocated an unsuitable room and the scramble took some time to resolve. However, the desk clerk was so very helpful and went the extra mile to help us. She was wonderful. The remainder of the stay was excellent, with friendly staff, good service and, eventually, a good room with comfortable beds and plenty of pillows. Not sure why the TV had to be quite so big, though! Breakfast particularly good. However, the new "accessible" rooms here aren't accessible to wheelchair users so don't be confused by the language. There isn't space in the bedroom for a wheelchair to move around, and the bathroom is tiny, with no grab rails and only a walk-in shower – no wet room.

vähemmän

“Don't bother going here.”

All staff were extremely polite and helpful, but and it is a big but the corridor smelt and got worse over the 3 nights we stayed there. The room looked nice until you looked a bit closer, the carpet was covered in stains, the sofa was falling to pieces and the window surrounds needed work doing to… lisää

All staff were extremely polite and helpful, but and it is a big but the corridor smelt and got worse over the 3 nights we stayed there. The room looked nice until you looked a bit closer, the carpet was covered in stains, the sofa was falling to pieces and the window surrounds needed work doing to them. Friends were also staying there, it took 5 room changes, 1st room the key didn't work, 2nd room, the bed wasn't made, which is why I didn't ask for a room change. I wish I'd looked at reviews before booking, because I wouldn't have stayed there. There are some signs saying that the hotel is going to have work done in the autumn, I thought November was autumn, I suppose it didn't say what year or century! It really isn't the cheapest hotel and as they know it needs work, well they shouldn't be asking for the full price.

vähemmän