Doubletree by Hilton Coventry

“Good hotel - love the new breakfast deck!”

Another good stay at this hotel. Super comfy bed and good sized room. Bath in bathroom could do with being replaced but that didn’t spoil our stay. Lovely lounge area and the new deck in the restaurant for gold and diamond members was very welcome. It was comfortable and the service was excellent... lisää

Another good stay at this hotel. Super comfy bed and good sized room. Bath in bathroom could do with being replaced but that didn’t spoil our stay. Lovely lounge area and the new deck in the restaurant for gold and diamond members was very welcome. It was comfortable and the service was excellent. Lovely breakfast, too. Will be back.

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“Great Customer Service & Always Looking for Ways Improve Customer Experience”

I stay multiple times throughout the year. The hotel has been making some really nice improvements from new rooms to special eating area for Diamond members. The staff (Front Desk team & Room Attendants) are always very helpful and courtesy during each visit. The Wait staff and Kitchen crew work... lisää

I stay multiple times throughout the year. The hotel has been making some really nice improvements from new rooms to special eating area for Diamond members. The staff (Front Desk team & Room Attendants) are always very helpful and courtesy during each visit. The Wait staff and Kitchen crew work exceptionally hard to ensure the best service for the customer.

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“Come and meet Doubletree's secret weapon! Your life will never be the same..”

There are receptionists. And then there are receptionists. One may be efficient and methodical but without a glimmer of a smile. The other may be a star shing bright. The latter are in short supply (not surprisingly given poor receptionists are made to stand all day without a proper break for ach... lisää

There are receptionists. And then there are receptionists. One may be efficient and methodical but without a glimmer of a smile. The other may be a star shing bright. The latter are in short supply (not surprisingly given poor receptionists are made to stand all day without a proper break for aching feet), but you’ve not met Beverley. WOW, she is something else and if you’ve not met her before, you’re in for a surprise! She is the receptionist you always wanted – kind, generous and superhuman. Got a problem? She fixes it. Beverley not only looks after you, fixing things, finding things and getting every aspect of your stay sorted - she does it with a panache and a style that is all of her own making. Credit where credit is due. Expect smiles (big smiles), while theatrically rolling her ‘Rs’, singing and dancing, – none of which ever impinges on her efficiency as she taps away at the keyboard, and making you feel like you’re the most important person in the world when you check in. Big Boss please note: she is your best asset. Be good to her, because she’s the reason why I’d come again. There is nobody else quite like her. This said, all staff were efficient, friendly and helpful. Not often one can say that these days. They get 10 points all round. Thank you for all the smiles. On the downside – just 2 spaces for disabled parking out of the many you have? Are you kidding me? I don’t use a wheelchair, but I have a hidden disability, and a very real need to minimise the walk (particularly with heavy suitcases) from the car park to reception. Those two spaces were already taken when I arrived. Thankfully, I was able to find an ordinary space that was relatively nearby. Disability is a very real issue. please make an effort to open up more blue badge spaces for those of us less fit and able than we once were. And shabby chic food plates? My fish n chips were served on a plate that looked as if it had been eaten off and put through the dishwasher a thousand times and not worn very well. When I pointed this out to our server, I was told that it a ‘style’ plate and very fashionable. Really? No, it just looks cheap and nasty. Indeed, one overall criticism of the reception and dining areas is style over substance. Low armchairs for example aren’t comfy. Five stars (BIG gold ones for Beverly) three for less than comfy chairs, shabby chic and a lack of disabled parking. Happy to discuss with the management team if you can be bothered!

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