The Osborne Apartments

“Great night had by all.”

Couldn't do enough to help. Daughter and son in-laws after wedding party. We had an amazing time. The planner was amazing Heidi ?. The venue and food, all the staff were great. We had family from Derbyshire and Liverpool stay. Some from Torquay also stayed over. The restaurant wasn't quite organi… lisää

Couldn't do enough to help. Daughter and son in-laws after wedding party. We had an amazing time. The planner was amazing Heidi ?. The venue and food, all the staff were great. We had family from Derbyshire and Liverpool stay. Some from Torquay also stayed over. The restaurant wasn't quite organised at breakfast. Slow service but the food was lovely. All in all we were all pleased and we had a fabulous time.

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“Never again”

I had the junior suite called PALK, the bathroom was very modern, the settee was badly marked and very soft that when one sits on it one tends to sink. The wallpaper all around the room and in many places is coming away from the wall. The lack of Concierge in a 4 star hotel, is noticeable. The youn… lisää

I had the junior suite called PALK, the bathroom was very modern, the settee was badly marked and very soft that when one sits on it one tends to sink. The wallpaper all around the room and in many places is coming away from the wall. The lack of Concierge in a 4 star hotel, is noticeable. The young waiter wasn't happy when I ordered two coffees, even having written the order down he got it wrong, using his fingers he took two chocolate truffles out of the sugar bowl, needless to say we didn't eat them. The Restaurant Manager looked a mess, as if he'd slept in his suit again not what you expect to find in a four star hotel. I had invited 2 friends to join me for Dinner, the food was good. I personally wouldn't stay there again

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“Disappointing Return To 4 Star Hotel”

Having stayed recently at The Osborne Hotel in Torquay, I am at a loss to know how it is currently rated a 4 Star hotel. Although front of office staff (Reception) are exceptionally helpful and friendly, I am afraid middle/senior management leave a lot to be desired. Two particular incidents come … lisää

Having stayed recently at The Osborne Hotel in Torquay, I am at a loss to know how it is currently rated a 4 Star hotel. Although front of office staff (Reception) are exceptionally helpful and friendly, I am afraid middle/senior management leave a lot to be desired. Two particular incidents come to mind. Unruly and unacceptable behaviour by children/parents in the Resteraunt on our last night and equally unacceptable behaviour (by the same family) at the outdoor pool were not addressed in the way I expect of a 4 star rated Hotel. My email to Mangement remains unacknowledged/unanswered nearly a week (6 days) after I sent it. This is not acceptable in a 4 star Hotel. Several departments were less than satisfactory, particularly the Resteraunt. For instance, dirty plates were not removed unless asked. Several of the younger staff were doing their best, but there appeared to be a distinct lack of leadership. I firmly believe this Hotel needs to be re-inspected by the appropriate authorities in order to re-evaluate its 4 star rating.

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