Marwell Hotel

“Average hotel stay”

We stayed for 1 night for a wedding we didnt use the pool as we didnt know they had one till we got there. No-one explained when it was open etc or what facilities they had on site. Room was big, but it didnt feel the cleanest. We were greated by a daddy longlegs on one wall and spider on the ot... lisää

We stayed for 1 night for a wedding we didnt use the pool as we didnt know they had one till we got there. No-one explained when it was open etc or what facilities they had on site. Room was big, but it didnt feel the cleanest. We were greated by a daddy longlegs on one wall and spider on the other. The bathroom door was in poor condition and so damaged by water it wouldnt shut. Shower was good and there was a bath tub. Bed was comfortable Breakfast was a bit of a waiting game. There were plenty of tables (but several needed clearing) they werent ready for next people. Hot food option, we had to wait ages with a plate of food for beans as they needed to be heated up. A lady next tonus had asked for a fried egg and it turned up 15mins after she had finished her food. That said the food was good it was just the service which was very slow and disorganised. Check in and check out were easy and price was reasonable. The ground were a mess. Just overgrown with weeds and looked unkempt. Its a woodland environment but there was rubbish in amongst it which was a shame.

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“Needs massive overhaul of leisure facilities and modernising of rooms”

Upon arrival the main entrance looks very upmarket and well kept, looked very promising. We liked the idea of ‘pods’ of rooms which was a bit different, all accessed along one straight floor to ceiling windows - so far so good…. When we got to the room and saw loads of leftover food on the table ... lisää

Upon arrival the main entrance looks very upmarket and well kept, looked very promising. We liked the idea of ‘pods’ of rooms which was a bit different, all accessed along one straight floor to ceiling windows - so far so good…. When we got to the room and saw loads of leftover food on the table outside our room we were a bit unsure but carried on, on entering the room everything seemed ok for what we paid at first, beds, tv, balcony, bathroom….. But then e looked a little closer…. The bathroom had mould all around the shower, 2 (what I can only describe as) burn marks in the actual bath, the shower head leaking everywhere and getting the bathroom soaked, extraction fan that doesn’t work - this is just the bathroom! The beds were not comfy at all and the mattresses were like sleeping on road bumps and again not the most clean bedding - the duvets had a couple of holes in and a burn mark on this as well Overall the whole place just needs freshening up. I can see other reviews stating the same, the rooms have been neglected and the focus has been on the main reception and concept rather than making the guests actually feel comfortable Don’t be mislead by the pictures, especially for the swimming pool and sauna area. There is no hot tub as advertised in their pictures and no lifeguards. Had a great time in the pool as a family but unsure when it was last cleaned 😷 as well as the surrounding area of the pool being a bit grotty The breakfast wasn’t great, standard ‘cooked English’ buffet with anaemic bacon, overcooked sausages and eggs from yesterday

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