Best Western Chilworth Manor Hotel

“Lovely building with great staff ”

Booked as part of a paultons park break, the hotel is a beautiful looking place with lovely grounds as you drive up the long drive way. All the staff we met were very helpful and professional and a credit to the hotel. The room was adequate for a short stay and the breakfast was great in a lovely... lisää

Booked as part of a paultons park break, the hotel is a beautiful looking place with lovely grounds as you drive up the long drive way. All the staff we met were very helpful and professional and a credit to the hotel. The room was adequate for a short stay and the breakfast was great in a lovely setting. Staff dealt with any allergies concerns quickly and personally showed us round what was a great touch which we appreciate.

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“An old hotel in need of modernisation with good and bad points.”

We wanted a central base to explore the local area and the New Forest for which this is a good location. The stay included breakfast and it was nicely setup with plenty of daily choices and the morning staff were very helpful and friendly. There are plenty of cold and warm options and as much tea... lisää

We wanted a central base to explore the local area and the New Forest for which this is a good location. The stay included breakfast and it was nicely setup with plenty of daily choices and the morning staff were very helpful and friendly. There are plenty of cold and warm options and as much tea or coffee as you like. The bar area is on too but rather expensive on the drinks pricing. Some of the bar food options were very nice too especially the fish and chips at £19 a meal. There is a lot of car parking around the hotel but very limited in disabled spaces and not very spacious bays either. With mobility issues on three of the four nights there were non disabled displaying vehicles parked in the spaces. I did mention to reception but they seemed little interested and do nothing to enforce it. That makes it very difficult for those of us less mobile especially when you’re forced to park in the overflow parking which is a good and painful walk to get to the hotel. We had an executive room 14 booked, to be honest I don’t know what was executive about it?? The carpet and room decor both need urgent renovation. The shower needs to be cleaned as it overflows onto the bathroom floor perhaps because the drain is blocked. The bed on a plus was comfortable, the room lacks any executive offering such a small fridge or complimentary water and biscuits. I appreciate it is an old Manor House but it is not hard to renovate/redecorate and modernise it and please do more about the lack of disability car parking and kindly enforce it.

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“Birthday treat (not!)”

Saw this on my local tui site and as it was my husbands birthday booked. 2 nights B&B +and afternoon sparkling cream tea. We didn't eat in the hotel as quite expensive for food neither of us would eat. Pint of pale ale and a bottle of squeezed orange juice £10.50. Bitterly disappointed with the a... lisää

Saw this on my local tui site and as it was my husbands birthday booked. 2 nights B&B +and afternoon sparkling cream tea. We didn't eat in the hotel as quite expensive for food neither of us would eat. Pint of pale ale and a bottle of squeezed orange juice £10.50. Bitterly disappointed with the afternoon tea. Scones were crumbly rock cakes! had to send the coffee back as it was luke warm. Waiter said as its your birthday sir we will give you a glass of prosecco free (this was supposed to have been included in the afternoon tea anyway). Other people's afternoon tea was of far superior quality than ours and they got their prosecco given without asking. Management did refund the price of the afternoon tea, but was was supposed to be a joyful occasion was soured. Would recommend the hotel for sleeping at only.

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