Holiday Inn Express London Heathrow T5, An Ihg Hotel

“Good experience”

I appreciate it this beautiful hotel, good bed, full food, kind service, easy trip, quiet place, thanks for Sharon , excellent service for breakfast and good food and drinks. I think I will recommend to my friends, and booked here again. I will.

“Slough Experience”

Low cost accommodation, good breakfast, shopping around is remarkably cheaper than other locations I stayed. Hotel is walking distance from bus stops, postal office and small stores. Staff are very friendly and willing to help. Variety of room options available, and the rooms are really spacious.

“Costa hardev”

I checked into my room, then went downstairs to the bar to order some food, and other items which I needed for my room. I was greeted by a friendly helpful bar tender called costa hardev, who was extremely polite helpful, curteous . He helped me with my requirements for my room, and even helped ... lisää

I checked into my room, then went downstairs to the bar to order some food, and other items which I needed for my room. I was greeted by a friendly helpful bar tender called costa hardev, who was extremely polite helpful, curteous . He helped me with my requirements for my room, and even helped me carry items to my room. I was very pleasantly surprised and happy how I was treated, and give him credit where it’s due, you normally only hear of the negatives not the positives. So full marks to Costa for being extremely helpful, and deserves recognition for his customer service. Well done holiday inn t5. Keep up the good work and hope you manage to hang onto him . He is an excellent ambassador to the company and should recognised. Well done Costa .

vähemmän

“Tasty juicy burgers, clean inviting rooms”

This hotel has served as a stop for us before, perfectly placed for Legoland and easy to get to. The room was clean and inviting in its design. Parking costs £16 and there wasn’t anywhere else to go park so include that cost in your calculations when comparing with other hotels. Maria checked u... lisää

This hotel has served as a stop for us before, perfectly placed for Legoland and easy to get to. The room was clean and inviting in its design. Parking costs £16 and there wasn’t anywhere else to go park so include that cost in your calculations when comparing with other hotels. Maria checked us in and she was both welcoming and smiley - we enjoyed our experience with her immensely. I am glad she served us as the female colleague beside her seemed sorely and didn’t even smile when greeting her customers. Later when I asked her for more milk for the room this other lady was helpful, efficient and had good customer services skills, but lacked the sparkle of someone who enjoys their job. Top tip is get that air con on as soon as you arrive. The windows don’t open and the room heats up quickly once there are people in it. Great shower with excellent pressure and nice smelling liquid soap and shampoo. Second top tip. If you want more than one coffee (that’s not decaf) then remember to ask for extra coffee sachets and extra milk on arrival. The hand soap dispenser beside the sink was full but broken and so we used the hand soap from the shower during our stay and reported it in the morning. The little fridge was very useful for storing packed lunches for Legoland the next day and the safe would’ve been useful if we had stayed longer. One wardrobe and some tiny drawers, a good dressing table, hairdryer and full length mirror. Lighting good and bed quality good (the fold down beds as a third seem hard but hey ho not an issue for us). The suitcase holder thing is useful to be able to rummage through if you don’t want to unpack. We were going to eat out but the menu at the hotel bar looked small but good and we were tired. So we stayed and ate in the cafe/bar. The burger (£14) was one of the most delicious I have eaten (and I like having burgers everywhere), I would say the equivalent of a steakhouse burger, gorgeous relish and fresh salad with good quality cheese and bacon. I walked past the mixed grill (£19) and steak (£21) on other tables and they looked and smelt great. The macaroni cheese in contrast was too cheesy (if such a thing is possible), almost sickly with thin chorizo (spicy) and dough balls which were actually tiny bread rolls. That was edible but I wouldn’t get it again. The child nuggets and chips were the same as everywhere. I wish children’s menus had more diversity - they really are very boring. They could easily do a sausage or gammon and mash option. There was a lovely lady server who had just the right level of service. The 2 male servers not so much. One would talk to my husband and not look at me and passed the spoon I had asked for to my husband instead of me - I don’t like that. Then he talked my husbands ear off about leaving a review and gave a card with his name on even though we had barely had a couple of interactions with him before the plea for a positive review in his name. The other male attendant was rude to a customers children when the customer wasn’t looking, rushing them along back to their table and making the children feel uncomfortable like they had done something wrong by going to the bar and getting their drinks from their father (leaving the table unattended). His behaviour came across as odd and you could see the children were uncomfortable. The staff in the cafe need to relax a little - they seem wound up tightly and it wasn’t busy enough for that. Luckily we were happy with the food and ordered at the bar so interactions were at a minimum. Breakfast is one of the reasons we came back. Lots of choice and opens from 6.30am. It’s included and a great start to a legoland day. We paid £85 for 2 adults and a child including breakfast and excluding parking. We will use this hotel again.

vähemmän