Crown Spa Hotel Scarborough By Compass Hospitality

“Great spa, disappointing rooms”

For the price we expected the room to be a bit fancier, I've stayed in Premier Inns that had bigger and more modern rooms and included breakfast for significantly less money. The TV was low resolution, the view from the room overlooked a nearby car park and the hotel is quite far away from the lo... lisää

For the price we expected the room to be a bit fancier, I've stayed in Premier Inns that had bigger and more modern rooms and included breakfast for significantly less money. The TV was low resolution, the view from the room overlooked a nearby car park and the hotel is quite far away from the local bars and restaurants which isn't ideal. My wife and I booked the spa indulgence package, it was our first spa experience and while I was a little disappointed that we were treated separately the massage therapist Pam, was excellent. I would come back to the spa but maybe stay at a different hotel at the other side of town which seems to be more lively

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“Very clean and the staff are lovely.”

Stayed at the Crown last week. It's a pretty busy place and I'd say they deserve to be. The room we had (we had a seaview room on the 5th floor) was nicely laid out and very clean. The amenities in the hotel are great, though we only took advantage of the cold breakfast. The only issue we had... lisää

Stayed at the Crown last week. It's a pretty busy place and I'd say they deserve to be. The room we had (we had a seaview room on the 5th floor) was nicely laid out and very clean. The amenities in the hotel are great, though we only took advantage of the cold breakfast. The only issue we had was that the bed was very hard and the linens were "weird". They didn't even fully cover us, which we both found strange. I would also add that - especially for North American travellers - be aware there is either no air conditioning or you cannot control it yourself. I say this because there was no thermostat in the room. It was unseasonably warm when we were there. Thank goodness they had a fan in the room as the windows only open about 15 cm/6 inches so we got little to no breeze from the sea. Also, if you want to walk to town, it's a beautiful walk (about 10 - 15 minutes) but beware the incline coming back!

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“Great hotel but location a little tricky to get to on foot!”

This was the first time we have stayed at this hotel and we were happy overall with the stay. Check-in was quick and easy and the staff friendly and helpful. The room was spacious for our family of 3 (2 adults and a teen), beds were comfy and nicely made and the room had blackout curtains. Bathro... lisää

This was the first time we have stayed at this hotel and we were happy overall with the stay. Check-in was quick and easy and the staff friendly and helpful. The room was spacious for our family of 3 (2 adults and a teen), beds were comfy and nicely made and the room had blackout curtains. Bathroom was clean and functional. Housekeeping, excellent. The only problem we had was no hot water for the shower but this was corrected the following day. The only real issue we had was the location of the hotel as to get to the main area of Scarborough, unless you drive, the only way to access is via a steep walkway and stairs that lead to Scarborough Bridge. This became quite exhausting after a few trips back and forth for breakfast and dinner as we chose not to eat at the hotel. Obviously, this is not the hotel's fault but something worth bearing in mind if anyone reading this is considering staying at this hotel. Would we stay here again? Yes but only if we were prepared to deal with the stairs up and down to the main street!

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“Print out your reservation details!”

My friend and myself were treated to a one night stay with a treatment at the hotels spa. I strongly advise to anyone staying here to print out their reservation and retain throughout their visit with proof of what has been paid for as without it we would have experienced many problems! However,... lisää

My friend and myself were treated to a one night stay with a treatment at the hotels spa. I strongly advise to anyone staying here to print out their reservation and retain throughout their visit with proof of what has been paid for as without it we would have experienced many problems! However, the room was clean & tidy but tv didn’t work properly. The highlight of our stay was the staff who were all super friendly especially MARK & BRANDON who management should be proud of and are an asset to the hotel. Any problems were quickly rectified but none were faults of the staff just the system showing different to our booking details. We weren’t impressed with our evening meal, our garlic mushroom starter was beautiful but there can only have been one mushroom thinly sliced in it! I had mushroom risotto and some huge chunks of mushroom were inedible as so hard and the rice wasn’t cooked properly - very stodgy. Breakfast was super tasty but not very warm despite hot plates. We both agree that for the price it was poor value for money. I’m sure they can and will do better as the season progresses? 6/10 from us & I so wanted it to be more!

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