Atholl Palace Hotel

“Alex & Georgia Stags Head Bar, Top Team, Fantastic Service, Thanks”

I stayed at the Atholl Palace for the weekend as we were attending a family wedding. The hotel was amazing, everything was perfect, it has an amazing setting, the whole day went without a hitch, the Bow Lounge was an excellent location for the ceremony, then the amazing meal and speeches and finall… lisää

I stayed at the Atholl Palace for the weekend as we were attending a family wedding. The hotel was amazing, everything was perfect, it has an amazing setting, the whole day went without a hitch, the Bow Lounge was an excellent location for the ceremony, then the amazing meal and speeches and finally the dancing and socialising. I would like to give a special mention the Alex and Georgia who were working in the Stags Head Bar on Saturday night, they went the extra mile and provided the guests with a fantastic level of service and were very accomodating, whatever you are paying them isn't enough, they are a credit to their employers. Thanks again

vähemmän

“Excellent stay.”

An excellent 2 night DBB break staying in a beautiful room - spacious with seating area and good facilities and a lovely view. Dinner on both evenings was delicious - lovely menu choice and food was hot, fresh and service was excellent. Drinks are pricey but jugs of iced water is readily available.… lisää

An excellent 2 night DBB break staying in a beautiful room - spacious with seating area and good facilities and a lovely view. Dinner on both evenings was delicious - lovely menu choice and food was hot, fresh and service was excellent. Drinks are pricey but jugs of iced water is readily available. Breakfast was a buffet which isn’t usually our favourite however the range and quality of the hot food was good and it was hot! The continental selection could have been improved perhaps with a wider choice of cheese and some cold meats. All in all we had a wonderful weekend. Excellent service in beautiful surroundings.

vähemmän

“Afternoon Tea - 70th birthday party treat”

This review is specifically in respect of the booking, confirmation and customer service experience on day of the Afternoon Tea. The original telephone booking was not confirmed or responded to by the hotel. I called again days later and received a less than confident verbal confirmation. At a lat… lisää

This review is specifically in respect of the booking, confirmation and customer service experience on day of the Afternoon Tea. The original telephone booking was not confirmed or responded to by the hotel. I called again days later and received a less than confident verbal confirmation. At a later date I was passing by Pitlochry and called in to the hotel to make sure all was well for the party of 17, to be told it was and that a private room was being provided free of charge. Very nice. I was told someone would call a few days prior to the Tae Day to confirm numbers. This did not happen, I called the hotel to confirm the number. On day of the event Sun 17th Nov, the welcome was minimal, no private room, just placed in the annex of the restaurant. Service of the afternoon tea was functional at best. Clearing of used plates etc was partly done by the attendees. I suspect staffing was limited despite knowing a party of 16 were coming for Afternoon Tea. For the price of the Afternoon Tea a good customer experience should be the minimum. Whilst the Tea offerings were very good the overall experience was disappointing.

vähemmän