The Roseate Reading

“Lovely hotel”

Absolutely love this hotel. Warmly greeted by lovely receptionist who explained everything including parking. Hotel is like a grand hotel you would see in London. Absolutely charming decor and beautiful smell. Lovely background music too. All the staff are charming and we felt very welcome. We … lisää

Absolutely love this hotel. Warmly greeted by lovely receptionist who explained everything including parking. Hotel is like a grand hotel you would see in London. Absolutely charming decor and beautiful smell. Lovely background music too. All the staff are charming and we felt very welcome. We enjoyed a tasty afternoon tea. As good as we have had in top London hotels. Again staff attentive but not stuffy service. Our classic room was a delight. Modern bathroom , comfy bed and lots of different lighting. Even left real milk and water in the fridge. Breakfast in the morning was tasty with quality products. We shall definately return. It’s a special place

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“Beautiful”

Really beautiful hotel and surrounding area. Restaurant served some delicious food really enjoyed our stay. Staff were great and Spa was amazing. Will definitely be staying again. Looking forward to it already would highly recommend it

“Very good but not quite a 5 star experience”

Stayed for 2 nights. Room 32. Good: Friendly staff. Happy to store bags after check out. Leant an umbrella when requested. Lovely breakfast with lots of options. Relaxed environment. Spacious well equipped room with good view (3rd floor). High quality toiletries. Comfortable beds. Lovely roll top… lisää

Stayed for 2 nights. Room 32. Good: Friendly staff. Happy to store bags after check out. Leant an umbrella when requested. Lovely breakfast with lots of options. Relaxed environment. Spacious well equipped room with good view (3rd floor). High quality toiletries. Comfortable beds. Lovely roll top bath in room. Large shower and dual sink. Excellent location for Reading Bad: hairdryer didn’t work in room. Iron had bits missing but still worked. Ironing board needed a new cover. Only one bath mat for both the roll top bath and the shower. No toilet brush (enough said). Some of the wallpaper and furnishings were a bit tatty in places. Thick layer of dust on the central table in the room - more than a few days worth. 2 cocktails in the bar -£11 old fashioned. £9 port. £13 service charge. Unreasonable. Restaurant had messy marks on the wall next to breakfast tables - unpleasant. Advice to management: please ask your general manager to do a detailed inspection of all your rooms. Make sure things all work. Considering you are a 5 star hotel there are a number of things that aren’t quite good enough. Consider reducing your service charge to be less than 65% of a bar bill. Perhaps closer to 20% would be fair. Suggest having extra pillows in the room for guests to take if needed. Suggest having a simple way for guests to report maintenance faults (eg a QR code to an online form).

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“Lovely Venue & Tasty Food”

We had a very enjoyable lunch but be aware that there are usually 3 menu's available so if not presented with them, do ask. We were overcharged on the bill for 5 x 3 Course Set Meals when it should have been 2 x 2 Course Set Meals, so please check your bill. The Hotel Manager did follow-up with a … lisää

We had a very enjoyable lunch but be aware that there are usually 3 menu's available so if not presented with them, do ask. We were overcharged on the bill for 5 x 3 Course Set Meals when it should have been 2 x 2 Course Set Meals, so please check your bill. The Hotel Manager did follow-up with a telephone call to apologise and has subsequently going to provide 25% upon our next visit.

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