Malmaison Reading

“Fabulous Hotel”

We have just come home from a wonderful overnight stay at the Malmaison in Reading. We returned to this hotel because we absolutely love everything about it. The staff are incredibly friendly and accommodating and it has such a great ambience The lady with blonde hair that checked us in and out … lisää

We have just come home from a wonderful overnight stay at the Malmaison in Reading. We returned to this hotel because we absolutely love everything about it. The staff are incredibly friendly and accommodating and it has such a great ambience The lady with blonde hair that checked us in and out ( unsure of her name,) was so helpful and efficient, and although we arrived early we were able to check in to our room. We paid a small supplement for an upgraded room. . Our room was very well appointed, spacious and extremely clean. We had everything we needed including tea and coffee making facilities an iron and hairdryer and the finishing touches of bathrobes, slippers, chocolates and mineral water were greatly received. We booked a package which included dinner and breakfast. Our evening meal was delicious, our waitress was efficient and friendly and we were delighted to see that Yvette, the restaurant and bar manager was overseeing everything. We have stayed in many hotels the world over and have yet to find someone so committed to their job and with such fantastic customer service skills, she truly is such an asset to the Malmaison hotel chain. It really was like seeing a long lost family member. Yvette also served us for our delicious breakfast, she takes such notice of all her clients, making each one feel special. Yvette is a ray of sunshine even when it's cloudy outside! Thanks to the staff that work tirelessly at the Malmaison to make each and everyone's stay that extra bit special. We will return!

vähemmän

“Great experience at Malmaison Reading”

We booked an overnight stay at Malmaison Reading for my husband's birthday. The location is easy to find as it is close to Reading station. Upon arrival, we were greeted by the receptionist. We booked for a standard room with 3 course dinner and wine but we were surpised that we were given a junior… lisää

We booked an overnight stay at Malmaison Reading for my husband's birthday. The location is easy to find as it is close to Reading station. Upon arrival, we were greeted by the receptionist. We booked for a standard room with 3 course dinner and wine but we were surpised that we were given a junior suite room instead. The room was so big, clean and cozy. It is complete with all what we needed. In the evening, we had our dinner in the restaurant, the food were so great and the staff are really lovely and amazing. The next morning, we had our breakfast and we really love their hot stuff and the staff are also welcoming. All in all, our experience was so great that we are thinking to book next time we come to Reading or try other locations of Malmaison. We are really thankful to qll the staff of Malmaison Reading and mostly to Stella, who were so nice to us and look after us the whole day upon arrival. She gave us an amazing customer service.

vähemmän

“Excellent service”

After our train was delayed and we missed the connection the man at this hotel looked after us amazingly at 1am. The suite was clean and had all we needed for much needed sleep. The staff were extremely helpful and friendly. Would love to go again.

“Shame about tired room”

I stayed for a single night in November. The room (318) is in urgent need of refurbishing. The bathroom paint was peeling, the fittings rusty and toilet seat yellow and cracked. There was no where to put anything in the bathroom. Very cold floor tiles in bathroom and grubby carpet in the rest of th… lisää

I stayed for a single night in November. The room (318) is in urgent need of refurbishing. The bathroom paint was peeling, the fittings rusty and toilet seat yellow and cracked. There was no where to put anything in the bathroom. Very cold floor tiles in bathroom and grubby carpet in the rest of the room. The blind didn’t fit the window correctly so light made it difficult to sleep in. Looked like it only had double glazed windows so could be a bit noisy at the weekend. It was a shame really because the rest of my experience was pretty good. Breakfast was nice, continental and cooked available, although they started to pack away 10 mins before the scheduled end. This caught out someone turning up right at the close. They were accommodating but really just should have waited another 10 mins. Giving 3 stars for the state of the room. When refurbed it’ll no doubt be a 4 star.

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