Holiday Inn Norwich, An Ihg Hotel

“Pleasant and courteous staff and nice clean rooms”

I stayed at this hotel with some friends on November the 15th until the 18th November, we went on a coach trip with leisuretime .On arrival the rooms were not what we had booked ,however on telling the staff there , they went out of their way to find us a room that was suitable, the staff there we… lisää

I stayed at this hotel with some friends on November the 15th until the 18th November, we went on a coach trip with leisuretime .On arrival the rooms were not what we had booked ,however on telling the staff there , they went out of their way to find us a room that was suitable, the staff there were excellent , they were courteous and helpful throughout our stay ,and nothing was too much trouble for them, could not praise them enough. Thank you for a lovely holiday

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“Confortable and convenient”

This hotel is about 25mns walk outside the town. We arrived around noon and were ignored by the 2 staff at reception and when I asked about checking in I was told quite shortly no room ready which was fine as it was well before checking in time so we left the car and walked into town. We came back … lisää

This hotel is about 25mns walk outside the town. We arrived around noon and were ignored by the 2 staff at reception and when I asked about checking in I was told quite shortly no room ready which was fine as it was well before checking in time so we left the car and walked into town. We came back around 8pm when the reception staff had changed and was much more customer focused and friendly. The room was clean and comfortable, all toiletries were included in the bathroom. Good service and value.

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“Almost There”

The room was spot on and overall the warm & friendly staff and service were excellent, with one notable exception. We went to get a drink at 10pm on Sunday 22nd of September, but the bar was unattended. I went to reception, pointed that out to the gentleman there and he said he would get somebody … lisää

The room was spot on and overall the warm & friendly staff and service were excellent, with one notable exception. We went to get a drink at 10pm on Sunday 22nd of September, but the bar was unattended. I went to reception, pointed that out to the gentleman there and he said he would get somebody to serve us. The young woman who arrived quickly was surly to the point of rudeness and her body language screamed that she deemed being asked to attend to us, as an intrusion on whatever else she was doing. I have to use 'body language' as a barometer, because no pleases or thank yous were heard; in fact she didn't speak a single word to me, although her scowls spoke volumes! Were it not for that episode, it would have been five stars all the way.

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