Regency Park Hotel

“5 Star Spa Treatment”

Had a great experience at the spa today. A warm and friendly greeting at the reception to the health club, I was led to a calm and relaxing spa room where I had a beautiful manicure from Nessy. A very relaxing pamper session which I highly recommend. I will be booking more treatments on their exs... lisää

Had a great experience at the spa today. A warm and friendly greeting at the reception to the health club, I was led to a calm and relaxing spa room where I had a beautiful manicure from Nessy. A very relaxing pamper session which I highly recommend. I will be booking more treatments on their exstensive menu. Thank you Nessy

vähemmän

“OK”

Pleasant hotel in a pleasant setting but dated and worn around the edges. Room was big but furnishings dated and bathroom dated (shower curtain etc). Had the deluxe room which apart from suite is the top room but had very little wow factor or finishing touches - basic tea and facilities and toile... lisää

Pleasant hotel in a pleasant setting but dated and worn around the edges. Room was big but furnishings dated and bathroom dated (shower curtain etc). Had the deluxe room which apart from suite is the top room but had very little wow factor or finishing touches - basic tea and facilities and toiletries etc, no water. The room was quiet however and very little noise in the night or morning. We had drinks and snacks in the bar; perfectly fine but again room dated and lacked any wow factor. Staff were all friendly especially food and beverage. The breakfast room was quite pleasant overlooking a water feature. Coffee and tea self serve; there’s enough choice ie hot buffet, pastries etc but again lacks any wow factor. We used the pool facilities; again tired, mis-matching furniture but all works ok and water was a great temperature. No shower gel in any of the showers (doors etc need a thorough clean too). All in all it was ok; far too over priced and this has been taken into consideration whilst reviewing.

vähemmän

“Room for improvement”

I understand that this hotel had been closed for 3 yrs and had only just re opened, you can tell, with Grounds, GET A GROUNDSPERSON it would look so much better A few issues re room which was purported to be an Executive suite, no bottled water, trouser press hanging off wall so could not be use... lisää

I understand that this hotel had been closed for 3 yrs and had only just re opened, you can tell, with Grounds, GET A GROUNDSPERSON it would look so much better A few issues re room which was purported to be an Executive suite, no bottled water, trouser press hanging off wall so could not be used, and No Wifi in that East wing Festus and team did try and help and eventually resolved certain issues, Breakfast was amazing, and hats off to Chef and Kitchen staff, Pool good, but clearly frequented by older gentlemen with much younger ladies, sickening really to see, receptionist on pool duties very polite , on the whole because of price point and proximity to venue we were visiting, we did decide we would go again..

vähemmän

“Good food shocking service”

Overnight stay on way home from holiday the lift was out of order so had to carry case to 3rd floor. The chef suggested we eat at 8 as he had a large party on. The main dining room was empty. No staff to take you to table. Eventually someone turned up. Order taken. Starters came. Slow to clear t... lisää

Overnight stay on way home from holiday the lift was out of order so had to carry case to 3rd floor. The chef suggested we eat at 8 as he had a large party on. The main dining room was empty. No staff to take you to table. Eventually someone turned up. Order taken. Starters came. Slow to clear the table. Then 2 of the mains came out. 10 minutes later we were still waiting for the other 2! Food was very good . At no point did anyone ask us if we needed anything or if everything was ok. We were the only ones in the dining room. There was no staff present. We finished our mains. No one appeared to clear plates. We waited then a girl came over and said I’ll bring the bill. I said oh no we want dessert to which she replied the kitchen is closed! It was 9.06pm. I under the chef is new and he is trying to raise the standard of the food. No complaints about food however the service is severely lacking. Surely someone could have asked if we would want deserts as the kitchen was closing soon. Breakfast time again no one to check you in so don’t know how they monitor who has paid! No staff at all and the tables weren’t cleared. No staff to be seen at all. Don’t know where they were hiding but management need to be aware and sort this out.

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