Doubletree By Hilton Hotel Milton Keynes

“Great service from Fay at breakfast.”

The hotel is as you'd expect- clean, tidy, comfortable rooms (although the mattress was a bit firm for my taste); but I really wanted to write the review based on the service received from Fay at breakfast. My daughter (7) asked if there were any pancakes, and there weren't; which wouldn't have b… lisää

The hotel is as you'd expect- clean, tidy, comfortable rooms (although the mattress was a bit firm for my taste); but I really wanted to write the review based on the service received from Fay at breakfast. My daughter (7) asked if there were any pancakes, and there weren't; which wouldn't have been an issue at all, but Fay said that they sometimes have them on for the MK Dons players, and that she'd go to speak to the chef; cut to 10 minutes later and my Daughter is tucking into a big plate of pancakes with strawberries and bananas. There was no need for Fay to do that, but she really went above and beyond to provide a great service, chatting to us and other guests. It made my Daughters' day- she already thought it was the poshest hotel she'd stayed at (and she's right!), but she's convinced its the best breakfast anywhere in the world now! So a big thank you to Fay, as it was a little touch like that, that would have me staying with my family again and again.

vähemmän

“Not great”

Stayed here for a work event. Overall disappointed for an expensive room. Air con was broken and we found a half drunk bottle of water in our fridge. Not what I expect of a Hilton brand. Very noisy too, can hear everything from the hallway. Very average and not worth what I payed.