The Empire Hotel & Spa

“Great hotel”

Fantastic as ever. Great food and staff that go the extra mile. Pillows possibly a little bit flat but a minor gripe in what was a lovely stay. The food was great. Starters in particular are a real strength. Staff are very friendly and make this feel like a home from home.

“Looking forward to returning”

One night stay , Dinner ,B&B which suited us given the rotten weather outside. Eating at the hotel was perfect and the food was very nice. We had an enjoyable 4 course with coffee served from a machine in the lounge area. We felt the hotels location is ideal for everything and we look forward to re… lisää

One night stay , Dinner ,B&B which suited us given the rotten weather outside. Eating at the hotel was perfect and the food was very nice. We had an enjoyable 4 course with coffee served from a machine in the lounge area. We felt the hotels location is ideal for everything and we look forward to returning. We’d booked a Superior room which was lovely , spacious and clean. It had a bath and walk in shower. The bar and lounge areas are elegant and relaxing. We looked at the pool which was very quiet. A previous review says it s cold but I cannot say unless that explains why no one was using it ?! We found all staff to be helpful. Free car parking with the stay is good too, a permit is provided. Llandudno is a favourite place. I stayed at the Empire many, many years ago and it hasn’t declined or become tired which is excellent . Looking forward to our next stay at The Empire.

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“Freezing swimming pool.”

We took our grandson to this hotel because it had a swimming pool. When we arrived we had a look at the pool which looked great and had nobody using it. We went back later and once again the pool was empty, we entered the water and it was absolutely freezing. My grandson told me to sit in the jacuz… lisää

We took our grandson to this hotel because it had a swimming pool. When we arrived we had a look at the pool which looked great and had nobody using it. We went back later and once again the pool was empty, we entered the water and it was absolutely freezing. My grandson told me to sit in the jacuzzi whilst he had a swim. Then we saw the notice which said it was not a jacuzzi and was meant to be the same temperature as the pool. We spent 10 mins swimming and left. The pool was not suitable for families with young children who just want a splash about. We didn't use the pool again which was a shame as that was the reason we chose The Empire, we understand now why the pool was empty every time we looked.

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“Worth a try just for the breakfast!”

Having had this hotel recommended to us by friends, I was really looking forward to a weekend away for my husband’s birthday. The hotel has been well designed, it is very different to other hotels we’ve stayed at in Llandudno and I really enjoyed our drinks in the lounge and bar area, listening t… lisää

Having had this hotel recommended to us by friends, I was really looking forward to a weekend away for my husband’s birthday. The hotel has been well designed, it is very different to other hotels we’ve stayed at in Llandudno and I really enjoyed our drinks in the lounge and bar area, listening to the grand piano. The decor is beautiful, luxurious, yet comfortable and homely whilst remaining sympathetic to the period of the building. The public areas of the hotel are well kept, clean and well maintained. Our bedroom was clean and luxurious but smaller than I expected and the curtains were dirty and one set didn’t close properly. One set had a pull cord, the other didn’t. I was disappointed to see the bathroom door was a sliding glass door, the frame of which was unvarnished wood and it looked very tired and as if it had been fitted by an amateur, the wood was black in areas, perhaps from water damage. It didn’t belong in a 4 star hotel. Breakfast was good, there is a sparse buffet area, only cereals and juices on offer but the waiter served cooked breakfast definitely makes up for this in quality and choice. We are vegetarian, we ordered two vegetarian breakfasts but one arrived with several rashers of bacon on the plate. It was corrected but this really shouldn’t happen in this day and age when dietary preferences and allergies etc are taken so seriously. I had read previous reviews and so expected a warm welcome from friendly staff, sadly we didn’t experience this, staff were not impolite, just rather indifferent. The best thing about this hotel, in my opinion, is the breakfast, makes a nice change having waiter service rather than a buffet and the choice and quality is excellent.

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