Knowsley Inn & Lounge

“Good friendly stay”

Just returned from the Knowsley Inn where we had 5 rooms booked to attend a wedding near by. All our rooms were big, clean and had good facilities including iron and ironing board. Was worried after reading some reviews about our stay but it was a great break. The staff where amazing and helpful, a… lisää

Just returned from the Knowsley Inn where we had 5 rooms booked to attend a wedding near by. All our rooms were big, clean and had good facilities including iron and ironing board. Was worried after reading some reviews about our stay but it was a great break. The staff where amazing and helpful, and the cleaning staff pleasant. I was on crutches and everyone helped and made sure i was ok. The only issue was staff numbers. The giys running reception and the bar meant sometime there was a wait at one or the other but they were very pleasant and apologised is you did need to wait All in all a great experoance

vähemmän

“My experience”

Nice room, comfortable beds, sofa bed is a nice size too. Only issue I had was I didn’t get much sleep both nights, as the doors in the hall way are heavy and bang shut every time they get used, so due to my room being next to a hallway door I got woken up everytime it got used through the night, a… lisää

Nice room, comfortable beds, sofa bed is a nice size too. Only issue I had was I didn’t get much sleep both nights, as the doors in the hall way are heavy and bang shut every time they get used, so due to my room being next to a hallway door I got woken up everytime it got used through the night, and it was a lot of times. Can’t say if it was staff or guests though.

vähemmän

“Get what you pay for..cheap and if that's what you want it's fine.”

Let's start with price...at £47.50 for a double room your probably not going yo get the height of Luxury..There was a bit of peeling paint and the window catches have seen better days.but bed was comfy room was clean. Only two towels and 1 teaspoon for 4 people. The main problem was staffing in t… lisää

Let's start with price...at £47.50 for a double room your probably not going yo get the height of Luxury..There was a bit of peeling paint and the window catches have seen better days.but bed was comfy room was clean. Only two towels and 1 teaspoon for 4 people. The main problem was staffing in the restaurant/bar/reception....the two on duty had to do all three. Guess chef had no help as our dinner took 1 hr 50 mins to come and they only brought 3 out of four.by the time our unlucky 4th member got his they ran out if chips. Food what you expect, blend frozen pre prepped stuff. Fills a hole. We received a free bottle of wine as a make up. And there was quote a few free bottles issued. Had yo drink it out of a 330ml beer glass..they ran out of wine glasses. Breakfast was plentiful...usual buffet bacon scrambled egg good selection cereal..£7.99 for kids though makes it £38 for family of 4. Back to the two staff...absolute heroes dealing with that volume of work and issues. But the higher management should hang their heads in shame leaving 2 to deal with that workload. Virtually all rooms pre booked. They would have recouped the wages in a reduction in the free bottles of wine they had to give out. Guess hotel carries on as is...very cheap end of market...I would rebook if say I was going football..or invest and try and get rating/room price up.

vähemmän

“Poor food delivery.”

Room & general appearance of hotel is good. No complaints. My only and biggest issue was the food. Would like to say it tasted good but never got that far. Cancelled the order after 1 hour and 25 minutes. Two burgers and a chicken Caesar salad. Not the cheapest either. Ordered and paid at 7pm cance… lisää

Room & general appearance of hotel is good. No complaints. My only and biggest issue was the food. Would like to say it tasted good but never got that far. Cancelled the order after 1 hour and 25 minutes. Two burgers and a chicken Caesar salad. Not the cheapest either. Ordered and paid at 7pm cancelled at 8.30 with no sign of it. I was told initially there would be a wait of 45 minutes. Went up and asked at 1 hour 10 mins in to be told it’s 5 mins away, cancelled after another 15 minutes. Very disappointing as now it’s 8.30 and I have to find a dog friendly pub at that time of night who are still serving food. Overall just very disappointing. £20 for the dog also which seems a little OTT on price.

vähemmän