The Imperial Hotel Blackpool

“Beautiful hotel, friendly staff, wonderful food.”

Our disabled access room was huge, with a large well equipped accessible bathroom, two armchairs, plus another chair. The room is fairly close to the lift which is a good size, there is a 2nd lift nearby which is used by the hotel staff, but is available as backup for customers if the lift should… lisää

Our disabled access room was huge, with a large well equipped accessible bathroom, two armchairs, plus another chair. The room is fairly close to the lift which is a good size, there is a 2nd lift nearby which is used by the hotel staff, but is available as backup for customers if the lift should be out of action for any reason - this is very re-assuring and was one of the reasons I chose the hotel as stairs would have been an impossibility for us if the lift was out of action. The room had a fridge, a safe, good sized tv with full list of channel options such as ITVX, netflix etc, sadly not a sea view but to be fair the hotel is so interesting with lots of lounge areas that the view didn't matter that much. The staff are all friendly and helpful, special mentions to Tristan (reception), Chris (restaurant manager), Chris (Barman who served afternoon tea), Louis, and the lady who sorted out our bill at the end of the stay. It's spectacular hotel which is full of character and history, there are various food options, the Palm Court Restaurant evening menu is certainly worth at least one visit, afternoon tea was lovely, we never tried the bar menu, but don't I doubt it would be enjoyable. A bus service runs outside the hotel, however it's diverted during the Illuminations and I couldn't work out where to catch it back to the hotel, so we only caught one bus, the rest of the time we did the 15 - 20 minute walk to the Tower.

vähemmän

“Average stay”

Good and bad at this hotel. Parking was easy lots of spaces in car park. Warm and friendly reception at the front desk, the lady and young man greeted us warmly and were very helpful. We ate in the bar as we arrived quite late, food and service here was great. Our room was clean but desperately nee… lisää

Good and bad at this hotel. Parking was easy lots of spaces in car park. Warm and friendly reception at the front desk, the lady and young man greeted us warmly and were very helpful. We ate in the bar as we arrived quite late, food and service here was great. Our room was clean but desperately needs updating also we had a view of another building and could hear bins being emptied late into the night. I'm glad we only stayed one night. Breakfast unfortunately was the worst part of our stay, a very busy room with a very stressed out host that kept shouting unnecessarily at her staff. I was pushed out of the way twice (by staff) and couldn't wait to get out of there.

vähemmän

“Made to feel third class”

This hotel is not 4 star. It may have been in its day, but not now. We had a standard room. There was only one plug socket for us to use, no spare pillows or blankets and the bathroom had a public toilet smell to it. The chairs also needed a good clean. On the plus side, our room was fairly quiet… lisää

This hotel is not 4 star. It may have been in its day, but not now. We had a standard room. There was only one plug socket for us to use, no spare pillows or blankets and the bathroom had a public toilet smell to it. The chairs also needed a good clean. On the plus side, our room was fairly quiet and the beds were comfy. We visited as part of a coach trip for 2 nights. In the restaurant, you don't sit with the other diners at dinnet. We were crammed in at our table, whilst non coach party guests were seated differently. At no time were we offered drinks, so we just had water on the table. The staff were pleasant, with the exception of DM Louis, who was amazing. Sadly, some staff really looked down on us for being on a coach trip. Maybe we aren't good enough, but without these trips, the hotel would lose custom. The bar staff really let the hotel down. If you ask for a hot drink, you get huffed at. If you order a sandwich, you get huffed at, then it takes 40 mins to arrive. It really felt like you were bothering them. It's a shame, as had we been treated better, some of the other things could be overlooked. I was going to book to come again, not as part of a coach party, but I am not sure now.

vähemmän