Macdonald Old England Hotel & Spa

“Disappointed”

Disappointed with this hotel although lovely views we felt the the hotel needs updating We had a superior deluxe room but again disappointed no fridge and very tired looking Our meal was fine on the first night but breakfast the next morning wasn’t good the continental selection was basic and t... lisää

Disappointed with this hotel although lovely views we felt the the hotel needs updating We had a superior deluxe room but again disappointed no fridge and very tired looking Our meal was fine on the first night but breakfast the next morning wasn’t good the continental selection was basic and the cooked meals weren’t good so we didn’t returned to the restaurant and ate out even though breakfast were already paid for The spa was lovely and treatments brilliant The pool really nice but did lack a jacuzzi or hot tub Staff friendly but had to pay £20 night to park and not on site Wasn’t great value for money and wouldn’t return I am afraid

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“Generally nice but few things to improve upon”

We came to use the Spa facilities, and me and a friend booked the Macdonald signature treatment at £175.00 each. This included 85 mins of treatment (60 mins full body and 25 mins facial) and afternoon tea for 2. When we arrived we were surprised to hear that as customers of the hotel we had to ... lisää

We came to use the Spa facilities, and me and a friend booked the Macdonald signature treatment at £175.00 each. This included 85 mins of treatment (60 mins full body and 25 mins facial) and afternoon tea for 2. When we arrived we were surprised to hear that as customers of the hotel we had to pay to use the private car park. I’m not sure if this is standard in The Lake District, but I’ve stayed in many hotels and this is the first one that I’ve ever had to pay for parking. Not too bad if you’re only using the spa for a day-£5, however if you are paying the extortionate price of a room, don’t be surprised when they add on £20 PER NIGHT, of your stay! It does say this on the website, but only if you look for it. Anyway, we paid the money and got the fob. Have to mention the two men on reception were very helpful and polite. The spa is gorgeous and was very clean, and the staff on reception were very welcoming and polite. We filled out our forms and were looking forward to our treatments. I loved mine, I requested deep tissue and knot removal in my full body massage and that’s what I got. Communication was limited but clear-just how I liked it. Products used were lovely and a great selection to purchase should you wish to, with a personal breakdown from spa staff of which products were used throughout treatment. So I was really gutted to hear that my friend who had paid for the same treatment didn’t receive the same quality. My full body was exactly that. However my friend didn’t have her arms, hands, feet or tops of her legs done. She also didn’t receive the full scalp massage in her facial. I can’t remember the name of the therapist that she had, but it just seems a shame that the standard isn’t across the board when people are paying such large sums of money. We also weren’t aware that we were allowed access to the facilities from 10:00am, I was told to arrive 15/20 mins before my appointment, which was in the afternoon. Not to worry these things happen, but it would have been nice to be able to enjoy the facilities a bit longer than we did. Afternoon tea was nice, scones were nice and warm and though the sandwiches were fairly plain, I can often be a fussy eater so it was a pleasant surprise for me to be able to eat everything on offer. Views from the lounge are stunning and it’s in a beautiful location. I have been many years ago to the restaurant and food was great, but not sure I would use spa facilities again.

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