Holiday Inn Express Kettering, An Ihg Hotel

“Amazing customer service”

Great hotel, rooms clean, tidy and very comfortable. What really made our trip were the receptionist’s Amy and Ryan, we arrived late and they still gave a 5 star service with a lovely smiley welcome. So nice to see amazing customer service. Would definitely stay again and recommend to family and f… lisää

Great hotel, rooms clean, tidy and very comfortable. What really made our trip were the receptionist’s Amy and Ryan, we arrived late and they still gave a 5 star service with a lovely smiley welcome. So nice to see amazing customer service. Would definitely stay again and recommend to family and friends.

vähemmän

“Better bar service needed nice location”

Hotel is great placed for milked & carter and motorways. Check in was slow, girls were good though esp Lucy. However the girl in the bar was in her second week and didn’t know drinks, at all, or water it turns out. The still water we paid for was actually sparkling, we had to direct her to the drin… lisää

Hotel is great placed for milked & carter and motorways. Check in was slow, girls were good though esp Lucy. However the girl in the bar was in her second week and didn’t know drinks, at all, or water it turns out. The still water we paid for was actually sparkling, we had to direct her to the drinks and she had to be re shown measures. I understand everyone had to learn but training should have been done prior to being let loose on customers! The beds are quite small, I’d have set small double! I’m not tall but feet were out the bed lol

vähemmän

“Dirty breakfast tables with leftovers left on them but on the whole, an okay hotel.”

The room was okay. Our son slept on a pull out sofa bed which left very little space to get to the window to open and close the curtains. Some of the cutlery at breakfast time was dirty and tables were left with used plates etc. on which gave breakfast goers limited clean tables to sit at. Our last… lisää

The room was okay. Our son slept on a pull out sofa bed which left very little space to get to the window to open and close the curtains. Some of the cutlery at breakfast time was dirty and tables were left with used plates etc. on which gave breakfast goers limited clean tables to sit at. Our last morning, all empty tables had previous peoples leftovers on. It was great to have the car park right outside though. And the hotel itself was quiet. The hotel staff were very pleasant.

vähemmän