Hilton Puckrup Hall

“Convenient for visiting the South Midlands ”

Peaceful hotel set in quiet area near tewkesbury.accessto the motorway system close to the hotel and less than 15 minutes from Ashchurch station first impressions are of anew building adjacent to the old hall .restaurant smart and cheerful with traditional menu conveniently located with the additi… lisää

Peaceful hotel set in quiet area near tewkesbury.accessto the motorway system close to the hotel and less than 15 minutes from Ashchurch station first impressions are of anew building adjacent to the old hall .restaurant smart and cheerful with traditional menu conveniently located with the additional benefits of a spa and golf course

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“Average and tired”

We were booked in for 3 nights using HH points. On arrival we were told that we have been upgraded to a Queen Deluxe Golf View room, sad part is that it was the category we booked, so no upgrade. We made no fuss as we were happy with what we booked originally. As we got to the room we discovered th… lisää

We were booked in for 3 nights using HH points. On arrival we were told that we have been upgraded to a Queen Deluxe Golf View room, sad part is that it was the category we booked, so no upgrade. We made no fuss as we were happy with what we booked originally. As we got to the room we discovered that no gowns and no slippers were supplied, the kettle switched off every few seconds so it took a while to get a cup of coffee the next morning. We did report these issues to front of house and all were sorted. However the room was beyond tired. The bed was the normal good standard expected from the Hilton but the room was TIRED although fairly clean. The remote control and telephone could do with a sanitise. See the photo of the desk. Surely housekeeping should report issues like this? The bathroom was also very tired but clean. The wooden panels on the side of the bath can do with a lot of love! The breakfast selections are good however, on the first morning the 2 types of bacon were more than anaemic and some of the pastry could have done with a bit longer in the oven. The staff throughout the hotel were pleasant and some of the younger staff looked a bit nervous or unsure. We have stayed at this hotel on 2 previous occasions but in the Manor House and recommended to our friends to join us for the weekend ….. big mistake as the hotel did not matched to what we promoted. The main entrance had a cigarette box laying around until our departure on Monday, the dog bowls had no water in since arrival on Friday, however I did empty my drinking water in one. The toilets at the bar need attention as well. Some of the seats were not secure and some of the locks on the door were coming apart. Surely some inspection needs to be done or the housekeeping staff should report this. As this his a busy hotel everything cannot be 100% and things go wrong, I do feel that the hotel in general needs a bit more love and attention from management. I tried to contact management to speak to them but failed as my call was not returned and my last resort is a review.

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