St Michael's Resort

“Relaxing and enjoyable”

Room was lovely, great view of the sea and sitting outside all wrapped up on the terrace drinking coffee was a great start to the morning. Staff couldn't do enough to help and the breakfast was delicious and a great choice if you are gluten free. Definitely going back again. Thank you

“Relaxing stay with gourmet food.”

Wonderful time at St Michael’s. Hydrothermal experience is wonderfully relaxing with indoor and outdoor jacuzzis and saunas, plus steam rooms and experience showers. Best of all was dinner at Brasserie on the Bay. Wonderful steak with mushrooms and spinach, amazing flavoured sauce and truffle puré… lisää

Wonderful time at St Michael’s. Hydrothermal experience is wonderfully relaxing with indoor and outdoor jacuzzis and saunas, plus steam rooms and experience showers. Best of all was dinner at Brasserie on the Bay. Wonderful steak with mushrooms and spinach, amazing flavoured sauce and truffle purée. My coffee crème brûlée was delicious, served with cocoa ice cream with chocolate shards in it and a sable biscuit. For breakfast I chose make you own waffles and maple syrup plus smoked salmon with hollandaise sauce.My husband chose the full Cornish breakfast. Plenty of choice from the buffet table, including muesli, granola, fruit, pastries. There were bread and toasters available and pancake mixture and a pancake maker too.

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“For St. Michaels, the devil's in the details and they're completely overlooked here.”

The husband and I just spent four days and three nights in a "Luxury King" room at the lovely and recently renovated St Michaels Resort in Falmouth. The purpose of our visit from Portugal was a three-day family reunion over a decade in the making. Disclaimer: I am a former hospitailty professional … lisää

The husband and I just spent four days and three nights in a "Luxury King" room at the lovely and recently renovated St Michaels Resort in Falmouth. The purpose of our visit from Portugal was a three-day family reunion over a decade in the making. Disclaimer: I am a former hospitailty professional with more than twenty years of experience. I am well acquainted with the varying levels of service/hospitality and the expectations for each. I am honest but fair - even forgiving if the situation warrants it. Some things simply can't be avoided. Upon our arrival at St Michaels Resort around 20h30 in the evening, we were greeted by a very dry, yet capable receptionist who quickly and efficiently checked us in. After a very thorough "briefing" of the dining rooms and facilities, we were pointed in the direction of our room which was in a seperate building across the carpark. We found the resort and our room to be thoughtfully decorated and very tidy - the recent renovation has been a tremendous success. Think shabby beach chic - lots of blues and taupes and knobby, cottony throws amongst craggy lobster pots. Our journey was long and arduous - planes, trains, and automobiles. Granted, by the time we arrived, I was "hangry" and needed refreshments. Definitely not the best version of myself. We quickly unloaded our bags in the room, made our way back down the stairs and across the carpark to the location of the three dining options. It was 21h or a little thereafter. Kitchen(s). Closed. No. Food. Not. Happy. The night receptionist was understanding and thankfully didn't take my snarky demeanor to heart and kindly directed us to the "10-minute" (realistically, 20) walk into town to buy cold food from the Tesco Express. Bloodbath averted. The next night was dinner for six adults at Brasserie on the Bay - St Michaels Resort's "upscale" dining option. The menu was restrained, but impressive and delicious. Quality ingredients, expertly prepared and artfully presented. My only critiques here would be to soften the intensly bright overhead lighting (thought I was on stage at Albert Hall) and educate the serving staff on the finer points of table service. Nothing irritates me more than to visit a higher-end establishment, pay premium prices only to be asked, "Who had the Hereford sirloin?" when the meal arrives. This is "Table Service 101" stuff. Come on, guys, get it together. Our last full day at the resort, we left early and spent the better part of the day out and fully expected our room to be serviced and made up fresh when we returned at 16h30. (Our room had not been serviced/made up the previous day, but we chalked it up to our being in and out all afternoon and housekeeping finding it difficult to work around us. Whatever. No big deal.) However, the room was exactly as we left it seven hours earlier. In fact, our room was never made up the entire duration of our stay. I called reception to enquire as to why our room had not been made up only to be told, "The cleaners are on a very strict schedule and 'arrivals' rooms are our priority. Rooms with existing guests come afterward - if there's time. What exactly do you need? What do you want? Fresh towels?" Rather than lose my cool, I let it go and hung up. Not. Today. In addition to the room service issue, there was a significant (and very unhygienic) design flaw in the toilet - see photo below. Now, I am not a terribly large man but the placement of the tissue holder on the side of the tub, mere inches from the toilet, made it virtually impossible to sit comfortably. With its current placement, if a gentleman uses the toilet, the possibility of the loo roll becoming "contaminated" is unavoidable and absolutely disgusting. I can only hope the room was used exclusively by women prior to my visit as it was not a new roll on the holder when we arrived. Being asked to use a urine-contaminated roll of tissue does not say "Luxury" to me. Maybe, that's just me... In conclusion, St Michaels Resort is a lovely property with a genuine opportunity to be stellar, but some service kinks needing to be ironed out if they want to be truly memorable. At the moment, the staff is completely underwhelming and wholly unengaged. This, in my humble opinion, is due to a lack of skilled management and training. There were a few bright spots and some genuinely lovely staff members, but it was not enough to make up for the many disappointments over our four day visit. Unfortunately, it's back to The Greenbank for us.

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“Quite a few things need to be better”

All the staff were very friendly and helpful. We had a nice welcome and a pleasant goodbye. The central block was all very nicely presented, and parking - which we were told might be a struggle - wasn’t a problem; perhaps the hotel wasn’t so full when we visited. Overall, an “Average” score of 3. … lisää

All the staff were very friendly and helpful. We had a nice welcome and a pleasant goodbye. The central block was all very nicely presented, and parking - which we were told might be a struggle - wasn’t a problem; perhaps the hotel wasn’t so full when we visited. Overall, an “Average” score of 3. Some things that potential guests and hotel management may find useful… - Too few mirrors in the bedroom. One small magnified shaving mirror in the bathroom and one small wall-hung mirror above desk / dressing table. No full length mirrors at all - despite multiple places they could have been fitted, and no normal mirror in the bathroom whatsoever. Strange and inconvenient. Doubt they’re one of those hotels that have their staff stay in the rooms, to test them out for practability. - Bar service was a bit mixed. Strangely, it seemed better when they were busy. At a pretty quiet time (pre early dinner) we waited for over 20 minutes for two mojitos that we had ordered at the bar, to come to our table. They never arrived, and no one else came to take a drinks order at the table. We just left, as we’d not yet given our room number. Last time we visited the bar, and had all our drinks in town. - The sliding shower door was extremely heavy or perhaps stuck; either way it is in need of some maintenance to make it easier to open. Would’ve thought they’d have known this, as the cleaner will struggle to open it almost every day. They haven’t resolved it though. - We were in a room in a separate small block, not connected to the main hotel. This wasn’t something we’d been made aware of at the time of booking - just given the room description. We didn’t like it, as it felt like we were in a small B&B, not a hotel; walking across a carpark - sometimes in the dark - to get anywhere. Other guests leaving the front door on the latch also made it feel a bit unsafe. - Aircon in the room wasn’t good. If room temperature was a bit too cool, raising the air con by the minimum +0.5C would result in strongly-forced and extremely hot air coming into the room, but then continuing to do so long after the temperature had risen by the required adjustment. So the room gets hotter and hotter, and you either have to lower the temp - ending up in this same problem occurring but in reverse - or just turn it off. - Breakfast service was poor. They forgot to take our hot food order, and we had to chase after we’d seen other tables having their orders taken almost immediately. Asked for some more milk when just one tiny jug was brought with two large pots of coffee - asked again for it five minutes later, and asked again a few minutes after that. Quality of food also wasn’t great - sausages, avocado and croissants being particularly quite poor. Breakfast was included in the room price; they’d simply not be able to charge for it as an extra, as it currently is. We were going to have lunch in their restaurant, but decided against it based on breakfast. Chose to pay to have breakfast in town on the other days, but saw long queues for breakfast when passing. - The location of the men’s changing rooms relative to the pool is a strange choice. Felt like you were half walking through reception to pass from pool to changing rooms. Water temperature in the pool itself was very low. A bit uncomfortable.

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