Mercure Exeter Southgate Hotel

“Kieran and Martyn save the day!”

I recently stayed at the Mercure Hotel and had a wonderful experience, thanks to the exceptional staff. Although there was a small con with my laundry initially—someone forgot to send it to the laundrette—this issue was more than rectified by the outstanding service from Kieran and Martyn. I ret... lisää

I recently stayed at the Mercure Hotel and had a wonderful experience, thanks to the exceptional staff. Although there was a small con with my laundry initially—someone forgot to send it to the laundrette—this issue was more than rectified by the outstanding service from Kieran and Martyn. I returned to the hotel a day later, stressed about needing my clothes for an important attendance in Court the next day. Kieran and Martyn were incredibly helpful and went above and beyond to wash, dry, and press my clothes promptly. Their initiative and dedication to ensuring I had what I needed in time were truly remarkable. I am very grateful for their effort and excellent service. Kieran, in particular, took full responsibility for the matter and handled it with exceptional professionalism. Thank you, Kieran and Martyn, for turning a potential crisis into a positive experience. Your commitment to guest satisfaction is commendable.

vähemmän

“Loved it!”

We had a lovely experience at this hotel. Had a hiccup with the booking but the younger guy at reception was more than helpful and welcoming and fixed this issue with no problem! We had a free drink on the bar which was a nice touch and the hotel room itself was lovely and clean. It was modern th... lisää

We had a lovely experience at this hotel. Had a hiccup with the booking but the younger guy at reception was more than helpful and welcoming and fixed this issue with no problem! We had a free drink on the bar which was a nice touch and the hotel room itself was lovely and clean. It was modern there was plenty of room the bathroom was spacious and had toiletries in it. Bed was comfy and the aircon worked well. We really enjoyed the breakfast buffet too the food was good quality. The location was great just a couple minuets walk to the cathedral and the carpark was secure. We would love to come back soon! Special shoutout to the guy at reception, we didn’t get his name but he was young and made our stay even nicer!

vähemmän

“Decent stay spoilt by terrible check-out experience”

Although largely happy during our 2 day stay, with just a few minor niggles (too few sockets in the room, hard pillows, aircon not working in daughter's room etc), the whole experience was marred by the overcharging at checkout. We were alerted to a potential problem by the fact that the two grou... lisää

Although largely happy during our 2 day stay, with just a few minor niggles (too few sockets in the room, hard pillows, aircon not working in daughter's room etc), the whole experience was marred by the overcharging at checkout. We were alerted to a potential problem by the fact that the two groups of guests in front of us in the queue both had major issues with their bills, arguing that they hadn't even been in the bar or had a meal in the restaurant etc. So although we were told that our bill had been paid using the credit card details on the system, we insisted on a detailed invoice. When this was eventually produced we saw that we were right to be cautious. We had been charged for 4 lunches that never happened and our 8 breakfasts had been listed at full-price, rather than the discounted rate for pre-booking. After 'checking with the bar', the receptionist agreed that we had been overcharged by £182!!! This was refunded to the card, but we were left feeling that we had only avoided being cheated by being vigilant. You have been warned!

vähemmän