Mercure Exeter Rougemont Hotel

“First Visit”

had originally booked to stay here for 3 days but unfortunately my plans had changed, I arrived on May 10th to be welcomed by two receptionists whose names escape me (I want to say Lucy or Sally was to my right as I arrived though I could be wrong), I had called ahead to let them know that I'd be... lisää

had originally booked to stay here for 3 days but unfortunately my plans had changed, I arrived on May 10th to be welcomed by two receptionists whose names escape me (I want to say Lucy or Sally was to my right as I arrived though I could be wrong), I had called ahead to let them know that I'd be earlier that expected despite traffic en-route being gridlocked due to The Ten Tors event. The lobby was incredibly spacious and wonderfully decorated without being over the top, the corridors were spotless and the elevator was also spotless. The room was more than comfy and had more than I would need, a decent selection of teas and coffee, the kettle was very clean, I just wish that the desk was slightly bigger but that's just personal preference. The two side tables either side of the bed were very handy, I hadn't realised at the time that my bed was 2 single beds pushed and zipped together instead of a double bed, however it was comfier that expected. The reading lights were also useful and much better than other brands that I've stayed with. The safe in the wardrobe was a very nice touch (although unused by myself) and was a pleasant surprise to find as well as the ironing equipment, spare heater and hair dryer. The bathroom was absolutely perfect, lovely decor and decent water pressure and temperature throughout. The staff that I had interacted with were superb from the ladies on reception, the gentlemen who had arranged a fan to be brought up to my room (219), who I assume is the Duty Manager or Management level staff, I hadn't seen a name badge so apologies for not knowing your name, same with the gentleman who had brought it up and tested the fan in the corridor before handing it over to ensure it worked on all 3 settings. I would also like to thank the Housekeeper who had bought up the additional towels and shaving kit that I had requested (though unsure of her name) The only downside of my stay was the stain under the bedside table to the left but I van see it was rug doctored so I didn't bring it up to staff as it didn't really bother me but I know some people would make a song and dance of it and I would have liked bigger windows as the ones I had only helped slightly with the heat but again that is just personal preference and I was supplied with a fan. I also need to mention that the floor in the room is squeaky/creaky at parts but like the aforementioned stain I hadn't bought it up as it didn't bother me that much, I just had to tread carefully as I didn't want to disturb my fellow guests in the middle of the night as I'm super sound conscious and I try to be as respectful as I can be. Upon departure I had briefly spoke to the (I believe), the same two fantastic receptionists in the morning who were there when I had arrived full of smiles which made the experience all the better. I will definitely be booking in the near future, the aforementioned (albeit vaguely) staff deserve a pat on the back as they made my stay all the better. Thank you!

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