Mercure Exeter Rougemont Hotel

“Comfortable bed and good location”

The hotel is very convenient for shopping and dining in Exeter, it is directly opposite Exeter Central Station. Very comfortable bed and rooms are clean. Good value if you book early although the cost of breakfast is pricey. The only comment on the room is the light switch turns on the main ligh… lisää

The hotel is very convenient for shopping and dining in Exeter, it is directly opposite Exeter Central Station. Very comfortable bed and rooms are clean. Good value if you book early although the cost of breakfast is pricey. The only comment on the room is the light switch turns on the main light and bedside lamps at the same time, and the main light is very bright. Would be better if you could switch them on separately. And the bathroom fan continues for a very long time after the light switch has been turned off. Otherwise a good stay!

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“Staff need training , heating needs addressing , food needs attention .”

Very very disappointing . Although the hotel is in a good location , I wish I had explored other options . The reception , bar and restaurant was intolerably cold . I mentioned it on both evenings I stayed , the reply was “we are cold too”, no explanation nor apology . The restaurant staff are s… lisää

Very very disappointing . Although the hotel is in a good location , I wish I had explored other options . The reception , bar and restaurant was intolerably cold . I mentioned it on both evenings I stayed , the reply was “we are cold too”, no explanation nor apology . The restaurant staff are stretched too far in terms of what they are expected to do and results in being resigned to underachieving . We asked for a drink only to be told by the bar person that she was busy and would serve us when they were free , on the second night a similar response , “I’m busy “. They appeared to be performing basic tasks with no care, no concern and no training . The food is edible but not hot , not exciting and only almost serves what it says on the menu, but badly . In contrast to the public rooms the bedrooms were warm, clean and comfortable. Sorry but it’s not good enough and I don’t need to stay again .

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