Holiday Inn Brentford Lock, An Ihg Hotel

“Afternoon Tea”

We would like to thank Paul for making us feel so welcome and taking such care to ensure that we had a perfect afternoon tea experience. The Holiday Inn Brentford is a modern hotel with a stylish restaurant by the side of the Grand Union Canal. The cakes and sandwiches which are made on site by t... lisää

We would like to thank Paul for making us feel so welcome and taking such care to ensure that we had a perfect afternoon tea experience. The Holiday Inn Brentford is a modern hotel with a stylish restaurant by the side of the Grand Union Canal. The cakes and sandwiches which are made on site by the chef were beautifully presented and tasted delicious. We had a very enjoyable time and this is one of the best afternoon teas we have had. We look forward to returning and highly recommend this special afternoon tea to others. .

vähemmän

“Most Phenomenal Customer Service of ALL TIME”

Where to begin? In short, our stay here was the best example of someone in customer service going *above and beyond* for their guest! The longer story is that we arrived from America earlier that day. Our daughter had forgotten her phone in the transfer from the airport. The driver and his compa... lisää

Where to begin? In short, our stay here was the best example of someone in customer service going *above and beyond* for their guest! The longer story is that we arrived from America earlier that day. Our daughter had forgotten her phone in the transfer from the airport. The driver and his company tried to extort us for money in order to get the phone back. I had exhausted all avenues with their management. In a last ditch effort, I mentioned the situation to the operations manager, Stuart, because he’d been so helpful in other areas already. He went to war for us! He did this by getting on the phone with the driver and company immediately, demanding that the phone be returned or risk further escalation. He was not going to allow his guests to be treated this way! Even though he technically didn’t have any authority in this situation, his local acumen and insistence that what they were doing was wrong – resulted in us getting the phone returned that night! Thanks also to Holiday Inn’s Kane, who also assisted Stuart in the eventual accrual of our iPhone! Well done, sirs! We appreciate you!

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“Nice afternoon tea with exceptional service”

Today I had the opportunity to try the afternoon tea at Holiday Inn's at their Brentford Lock branch. I was welcomed by their ever so courteous F&B manager who seated us in a windowside table with a view of the canal. The tea was nice and hot which came with a selection of sandwiches and pastrie... lisää

Today I had the opportunity to try the afternoon tea at Holiday Inn's at their Brentford Lock branch. I was welcomed by their ever so courteous F&B manager who seated us in a windowside table with a view of the canal. The tea was nice and hot which came with a selection of sandwiches and pastries including scones, mouse, eclair and more. The service was immaculate and the distinguishing part of the high tea was besides the tea the sandwitches and cakes could be ordered again which is generally not allowed in other places. The F&B manager gave us full attention and the service was warm and hospitable. They also have outside as well as rooftop seating. The whole experience is worth the money and looking at the service and hospitality I would be definitely returning back soon.

vähemmän

“Disappointing stay and food service needs improvement.”

We were asked to leave a review. Ok. We booked 2 rooms so we could take our American friends to H’row on a last night in the UK. We usually book H.I Express hotels so we know what to expect - and we expected this place to be better. It was not. Yes, the room was good & comfy but the food serv... lisää

We were asked to leave a review. Ok. We booked 2 rooms so we could take our American friends to H’row on a last night in the UK. We usually book H.I Express hotels so we know what to expect - and we expected this place to be better. It was not. Yes, the room was good & comfy but the food service was poor. Our evening food was poor quality & below the standard we have had at HIE hotels . An overpriced £6 Bread Basket was more like a few pieces of leftover bread from breakfast and was served with custard! (Yes, custard, not the ‘sea salt butter’ described.) The staff seemed confused and unapologetic in resolving this (though the bar manager was efficient & removed charges). Breakfast is served till 9.30. We went at 9am but were unable to finish comfortably as foods disappeared at 9.25. Whilst you might expect hot foods to be removed at 9.30 we were annoyed to have marmalade, bread, croissants all disappear. Reception said foods were cleared away from 9.15 in which case the hotel should state b/fast is available to 9.15 and 9.30 please leave the restaurant. So overall very disappointed.

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