Muthu Belstead Brook Hotel

“Fantastic”

We just ate there , cannot complain food was ala carte , service was first class , the duck was exceptional , my partner had Lamb which was tender well cooked . The atmosphere was very nice bordering on romantic . Would go again for that special touch

“Comfortable”

*Garden room* Comfortable bed Cleaning 10/10 Ample plug sockets Lovely staff who make it feel home from home Food was 10/10 Only problem in my room was the toilet/sink plumbing issue as there was a blockage but easily fixable. I love this hotel!!!!

“Disappointing Stay”

We arrived to check in and were informed we had booked room only. I stated when we booked online, that we got free breakfast. The women called the manager and I had to show proof on my phone, they still didn't seemed convinced but said don't worry we will sort it and you won't have to pay. When we … lisää

We arrived to check in and were informed we had booked room only. I stated when we booked online, that we got free breakfast. The women called the manager and I had to show proof on my phone, they still didn't seemed convinced but said don't worry we will sort it and you won't have to pay. When we got to the room the key card didn't work, so my partner had to go back to reception and get it fixed. The room was lovely and spacious a Comfy bed and a good sized bathroom. There was no hairdryer in the room, not much milk sachets for a cup of tea and lack of plug sockets by bed. Also the phone was not working, so when the room next door were arguing late at night my partner had to go to reception to ask if something could be done. It transpired they were aware of the phone not working, but didn't tell us on check in. We went for breakfast the next morning had to wander round to find a staff member, before siting down. Breakfast was good and had a good selection. We then had a Groupon spa day and afternoon tea booked for that day. Pool area was good with a pool, sauna room and spa bath We headed to the restaurant area and were shown to our seats. Within 2 mins the waiter came over and said i need to move you to the bar area. We then had to find our own table. When the afternoon tea came out it was served on a big plate, not on a stand. There were other people having afternoon tea and theirs was on a stand. I am not sure if this was because we had ordered a gluten free and a normal one, but I have been to other places for afternoon tea and been served on a stand. Also felt the service was lacking a bit. Don't think we will be returning here again in a hurry.

vähemmän

“Away for work”

I stayed here as I was running a training session the next day at this venue. The hotel is quite old and the decor reflects this. I was in room 302 which was pleasant. Ensuite was good, large shower. Room had a desk, as well as a occasional table with 2 chairs. TV in room was okay but channel guide… lisää

I stayed here as I was running a training session the next day at this venue. The hotel is quite old and the decor reflects this. I was in room 302 which was pleasant. Ensuite was good, large shower. Room had a desk, as well as a occasional table with 2 chairs. TV in room was okay but channel guide button on control did not work.

vähemmän