Dryfesdale Hotel, Bw Signature Collection

“Fantastic customer service ”

Just got back from working a few days in the lockerbie area, I booked the hotel through my company's travel group and set off on Sunday night. I was met by a staff member Erin when I arrived to be told that she had tried getting in touch with me through the 3rd party without success. The issue was… lisää

Just got back from working a few days in the lockerbie area, I booked the hotel through my company's travel group and set off on Sunday night. I was met by a staff member Erin when I arrived to be told that she had tried getting in touch with me through the 3rd party without success. The issue was that since I'd made the booking the hotel was getting the boiler/heating maintained and the hotel was to be closed for a day/night. I was told that they had a sister hotel sure hotel for the remainder of my trip and if it was only a few miles away, When I said that was absolutely Erin then offered to move my luggage to the sister hotel the following day. Anyway enough of my waffling, room was more than adequate, food in this hotel as well as the sister hotel was really nice. Great selection of single malt whiskeys too in their sister hotel . All the staff I met were really cheery and helpful and nothing was a trouble. I will definitely be looking to book one or the other hotel when I'm next working in that area. I know anyones plans can change and things go wrong in todays climate but i strongly belief its how a business deals with these hurdles is more important. Erin and the team passed with flying colours. Keep up the good work.

vähemmän

“Very comfortable and reasonable overnight stay.”

Very pleasant small hotel with very good food rivalling 4* hotels. Excellent bathroom with a shower that stays where it was put and plenty of hot water. Very comfortable bed and bedding. Helpful and pleasant staff. Take a look at the Lockerbie Pan-Am disaster memorial.

“don't have wedding here”

beautiful hotel , went for my sisters wedding . However what do I say about manager and staff . Manager so full of himself . Staff so overworked couldn't crack a smile . Food was given carrot and coriander with plastic bit for good measure. Arrived at 2.40 pm to be told cannot check in until 3pm… lisää

beautiful hotel , went for my sisters wedding . However what do I say about manager and staff . Manager so full of himself . Staff so overworked couldn't crack a smile . Food was given carrot and coriander with plastic bit for good measure. Arrived at 2.40 pm to be told cannot check in until 3pm , I accept that , but then to call my brother in laws family because they arrived at 10 am after travelling from London is quite disgusting . Overheard a member of staff saying I'm not serving these all day . you need to change your attitude toward customers. I also need to point out ,that I was taken to my room for the manager to just walk in to tell me I was in the wrong room . My sister was quoted a price then the manager gave a final bill and another 600 pound had been added. so sad for a beautiful hotel, but trust me I will speak to best Western.

vähemmän