Graduate Cambridge

“Enjoyable stay”

I have stayed in Graduate by Hilton Cambridge with my family for two nights, great location near to all the attractions, especially the Cambridge university and colleges, just walking distance to the hart of city and high street. The area is very nice with the river view. The rooms are clean and co… lisää

I have stayed in Graduate by Hilton Cambridge with my family for two nights, great location near to all the attractions, especially the Cambridge university and colleges, just walking distance to the hart of city and high street. The area is very nice with the river view. The rooms are clean and comfortable. The staff are friendly and helpful from checking in to checking out especially Luca is the reception who was always offering help during our stay by providing us with all the information directions we needed. The breakfast was excellent. I will definitely book this hotel again for my next visit to Cambridge And recommend it to anyone who wants to enjoy his break in Cambridge.

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“Good hotel”

Nice hotel, rooms were good, bar was meh- really pretty but there were no nooks to hide from crowds or bar noise. Nice location on the river with easily drivable location (careful you don't get caught out by the urban freeway in Cambridge). Overall it is somewhere I'd visit again

“'ROOM WITH A VIEW' or AN ACCESSIBLE ROOM? - you can only choose one!!!”

My husband is disabled with MS affecting the (L) side of his body. He uses an electric wheelchair and a rollator. We have great difficulty finding accessible hotel accommodation and we have to book months ahead to secure an adapted room. It is a sad fact of life that most hotels tend to site thei… lisää

My husband is disabled with MS affecting the (L) side of his body. He uses an electric wheelchair and a rollator. We have great difficulty finding accessible hotel accommodation and we have to book months ahead to secure an adapted room. It is a sad fact of life that most hotels tend to site their accessible rooms in the least desirable locations in the hotel – often overlooking the car park or the kitchen/bar rubbish bins or worse! Imagine our delight when we found an accessible room with an attractive view of the hotel gardens and the adjacent River Cam! It would be very helpful if the Graduate website produced bathroom photographs of the accessible room as this room is more important to the disabled guest than the bedroom. But there was a sting in the tail because there were a number of accessibility issues which detracted from our 4 day stay. The shower was unusable because it was located in an obsolete bath and the miniscule washbasin was not ‘barrier free’ and couldn’t be accessed by a wheelchair user – see photograph! During our stay in the hotel we discovered that there was another ‘accessible room’ situated on the lower ground floor. This was not mentioned on the website. This room had a large wetroom which would have been suitable. But it lacked a decent view only having a small window overlooking the car park. No wow factor and not a sacrifice that we were willing to make. It had the same small inaccessible wash basin as our room. These are the things that we especially liked about The Graduate. 1. Excellent location with the sweeping views of the River Cam and close proximity to Kings College and the centre of the city. 2. Our Room on the second floor had an amazing view of the river and could truly be described as a ‘Room with a View’. 3. It was quite spacious with sufficient space to manoeuvre a wheelchair. 4. Friendly staff in reception and in the restaurant at breakfast. 5. Interesting décor and architecture. 6. Spacious car park with good provision of disabled car parking bays. 7. We were impressed with the variety and quality of the food at breakfast. What we didn’t like! 1. Our room should not have been called ‘Accessible’. The bathroom did not merit this description. What was the point in installing the shower inside the bath? The bath had no taps and couldn’t be used as a bath anyway. It certainly couldn’t be used safely by most disabled people. None of the grab rails were fitted in a position to help ones entry or exit from the bath. The soap/shower gel dispensers were fitted in the wrong positions. The obsolete bath adversely reduced the working size of the bathroom. 2. The toilet flushing system was difficult to use and required strong hand pressure to operate. 3. There was no ‘barrier free’ sink and this made it difficult to wash your hands or even brush your teeth. Wet shaving was a nightmare and the shaving mirror was wrongly located. 4. Lighting throughout the hotel was very low and especially in our room. The bedside lamps were not situated in a good position for reading in bed and it was a stretch to operate the lamps, especially in view of the fact that this was supposed to be for disabled person(s). 5. The mezzanine lift which was needed to access the main public rooms of the hotel – bars, lounges, restaurant and garden had manually operated doors which were not easy to operate without assistance. 6. The self-service buffet counter for breakfast was positioned unusually high. My husband, in his wheelchair, couldn’t see the display food let alone serve himself. 7. Car parking for hotel guests is expensive but, hey – this is Cambridge! We thoroughly enjoyed our stay at The Hilton Graduate despite the above difficulties. We raised all these issues to the Manager of the hotel and we invited him to our room to see at first hand the problems encountered by guests using wheelchairs. He was sympathetic to our concerns. However, it remains to be seen what changes, if any, will be made by senior Hilton management. If the Hilton name means anything then they should be ashamed to promote ‘accessible rooms’ which are anything but accessible!

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“Could Try Harder”

The Graduate is part of the Hilton chain. It is well located in central Cambridge (Kings College is a ten minute walk) and is relatively new. On balance we would not recommend the in-house restaurant for dinner. The food and service were average at best. Our front desk experience, particularly on c… lisää

The Graduate is part of the Hilton chain. It is well located in central Cambridge (Kings College is a ten minute walk) and is relatively new. On balance we would not recommend the in-house restaurant for dinner. The food and service were average at best. Our front desk experience, particularly on checkout left a lot to be desired as they could not confirm that our accomodation costs had been pre-paid.. To finalise our check-out we had no alternative but to pay the full account on the understanding that they would re-credit our card when they had traced the pre-payment through their system.

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