Dragonfly Hotel Bury St Edmunds

“Forget the rest use the best.”

I am the Concert Secretary for a local Male Voice Choir. We use this hotel approximately 3 x a year. We perform 10 concerts a year and we always recommend the Dragonfly to visiting choirs. We have never had a complaint. So forget the rest use the best. We do.

“Good long stay experience”

Staying away for 5 weeks and currently on my 3rd week in a row staying in the hotel. Rooms always clean and tidy, comfy beds, good food, all staff are friendly and helpful, couldn’t ask for more The team are always welcoming and friendly. Food always arrives quickly and piping hot

“Over heated rooms locked windows understaffed at weekends”

Rooms were clean but very hot due to building work our window was locked no key to open therefor very stuffy and uncomfortable a small double bed in the space that should have been large king so unable to reach bedside tables or light switches without getting out of bed Unfortunately the breakfast… lisää

Rooms were clean but very hot due to building work our window was locked no key to open therefor very stuffy and uncomfortable a small double bed in the space that should have been large king so unable to reach bedside tables or light switches without getting out of bed Unfortunately the breakfasts let them down only one member of staff having to cook clean serve at weekends there was delays waiting for items of food to enjoy your cooked breakfast there was eleven in our party we told four of them not to book after the first day but as the rest of us had paid upfront no choice and at £10 per breakfast this is not acceptable the poor lady on shift was run off her feet trying to keep up with replenishing food The toaster set off the fire alarm as no instructions on use and no staff to help customers as stated previously the poor lady on shift alone was trying to cook breakfast clear tables wash dishes and help customers This is totally unacceptable I would not recommend this hotel unless these issues are sorted

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