Haven Hotel

“Newly Wed bliss”

The best customer service, location and experience there is. We our wedding breakfast as a beach party just outside the hotel in glorious weather and then spent the night at the Haven as newly-weds. The hotel staff were very accommodating and even styled our lovely room as a bridal suite, it was fa… lisää

The best customer service, location and experience there is. We our wedding breakfast as a beach party just outside the hotel in glorious weather and then spent the night at the Haven as newly-weds. The hotel staff were very accommodating and even styled our lovely room as a bridal suite, it was fantastic. Breakfast the next morning with a view was outstanding.

vähemmän

“Great stay, no regrets!”

Nice hotel, good location, reasonable prices, great food, very helpful front of house/concierge member of staff. Room was lovely, good size, all the amenities necessary, spa facilities were on point. Only downside was lack of proper sound insulation in the room. Could have used more sea food option… lisää

Nice hotel, good location, reasonable prices, great food, very helpful front of house/concierge member of staff. Room was lovely, good size, all the amenities necessary, spa facilities were on point. Only downside was lack of proper sound insulation in the room. Could have used more sea food options on menu.

vähemmän

“3* at best”

We stayed for two nights and were very disappointed. This hotel is old tired and desperately in need of a revamp. Described as 4* it is barely a 3*. The bathroom had a shower in the bath and an old shower curtain! Given the age of the clientele this is an accident waiting to happen. Breakfast was … lisää

We stayed for two nights and were very disappointed. This hotel is old tired and desperately in need of a revamp. Described as 4* it is barely a 3*. The bathroom had a shower in the bath and an old shower curtain! Given the age of the clientele this is an accident waiting to happen. Breakfast was DIY canteen style with hot food served in warmers and tea and coffee machines, no table service. The staff were all very pleasant but the overall impression was a tired old building trading on its past glories, as exhibited by the dusty old plates in the display cabinet proudly displaying the AA ratings from 2003.

vähemmän

“Wonderful views but needs updating”

What a wonderful location with the most amazing views. I sat on my balcony for hours watching life on the waves!! I was travelling with my dad who at aged 90 has some slight mobility issues and he struggled with the steps everywhere particularly as you arrive. I would have expected more ramps and … lisää

What a wonderful location with the most amazing views. I sat on my balcony for hours watching life on the waves!! I was travelling with my dad who at aged 90 has some slight mobility issues and he struggled with the steps everywhere particularly as you arrive. I would have expected more ramps and staff assistance given that many guests were elderly when we stayed. We were also concerned about the lift which was very small and ancient and had apparently not been working just before we arrived. The staff were lovely and friendly. However we felt sorry for them as for all 3 days coffee machines were not working at breakfast. On one day both were broken and queues were long and guests irritated! There were issues with the kitchen on Friday night which led to a limited menu being offered to a fully booked restaurant. Again guests were unhappy and the poor staff dealt with this. Finally, we were asked to pay when we arrived for our full stay and were then unable to charge meals and drinks to our room. This was very unusual and inconvenient! All in all a lovely break but a disappointing attention to service and accessibility particularly for older guests.

vähemmän