Belton Woods Hotel - Spa & Golf Resort

“Business Conference with a difference ⭐️”

A very lovely Hotel set in stunning surroundings with excellent design interior. It was a real treat to drive up and view the stunning surroundings and neat golf greens, as I headed for my business event this weekend. I arrived late Saturday afternoon and my colleague whom I was sharing the twin … lisää

A very lovely Hotel set in stunning surroundings with excellent design interior. It was a real treat to drive up and view the stunning surroundings and neat golf greens, as I headed for my business event this weekend. I arrived late Saturday afternoon and my colleague whom I was sharing the twin double room with had already checked in and I was unable to contact them. I approached the reception which was quiet with 1 member of staff on phone and no other staff , eventually a young man named Laurence came from a back office , I smiled and asked to check in , gave him my name . He explained I was already checked in , at which I said yes my colleague , I’m sharing a room and it’s in my name , can I have a key card to drop my luggage as I’m unable to get hold of them. He wasn’t the friendliest first point of contact for such a large high end golf resort and begrudgingly gave me a room key . Disappointing he Just walked off , I wanted to ask for directs to my room , what time dinner was and where was the bar ? I could see one bar to my right and asked if there were more to gauge where my colleagues would be , he oddly explained I'm not allowed to use any bars as they are in functions rooms and that was the only one. He gave me no information of where the business conference was being held , where the restaurant or evening meal to be held or what time breakfast would be . After a 2 hour journey I was exhausted and found him utterly miserable , rude and slightly obnoxious!! ( we all have bad days I guess ) it was a very odd encounter for front of house as a new guest checking in . I grabbed a map from my left near the lovely spar pool and found my way to the room with all my luggage. The room was pleasant and clean , no fridge but plenty of facilities minus a few lightbulbs that weren’t working in lamps . I dumped my bags and headed to the bar to find my colleagues. What a different approach from the staff !! I would like to commend Chloe on the bar who was a treasure in helping me find a local shop, she was polite and friendly and nothing was to much trouble giving me directions on google maps. If I can rate her she definitely would be a 5⭐️ and a credit to the hotel . The food was amazing for our evening meal and the staff were attentive and very helpful ( Harry if you ever leave there’s a job for you in my business) An absolute star !! You are perfect and made our weekend stay along with Chloe easy and both were very efficient. Delicious Breakfast on point , buffet lunch over the 2 days was delicious. Rooms changed over night with fresh towels and beds tucked in. I had to nip back to reception for extra milk and was a little nervous about going back in case Lawrence was his helpful self, gladly I was greeted by very professional and helpful Euaon (apologies if I’ve spelt your name incorrectly) who sent milk up-to our room within minutes . All in All it was a privilege to stay in such a lovely hotel , beautiful surrounds , warm and cozy with great food and attentive staff. (minus Laurence having a bad day) Thank-you for a lovely stay I will be back !! ⭐️⭐️⭐️⭐️⭐️

vähemmän

“Myrna in Housekeeping is amazing.”

Great stay again. Breakfast and room lovely as usual. Leisure team are great, always friendly and happy. I am also a leisure member and would like to give the highest praise to Myrna in Housekeeping, she works so hard, leisure, the gym and changing rooms etc have never been so clean. She is amazi… lisää

Great stay again. Breakfast and room lovely as usual. Leisure team are great, always friendly and happy. I am also a leisure member and would like to give the highest praise to Myrna in Housekeeping, she works so hard, leisure, the gym and changing rooms etc have never been so clean. She is amazing, never stops and definitely goes above and beyond, always with a smile on her face.

vähemmän

“Nice hotel and spa, overall a lovely stay”

The hotel is beautiful, the reception/foyer and the bar and restaurant are decorated beautifully. The rooms are also very nice, the beds are humongous and so comfy. We used the spa and had a massage during our stay, the massages were very good. The pool area is quite dated but clean and did the job… lisää

The hotel is beautiful, the reception/foyer and the bar and restaurant are decorated beautifully. The rooms are also very nice, the beds are humongous and so comfy. We used the spa and had a massage during our stay, the massages were very good. The pool area is quite dated but clean and did the job. We had a couple of issues with our evening meal, I ordered a steak to be cooked medium, when it arrived it was WELL done, really tough and way too overcooked for me. Our waiter took it away, I waited 10-15 minutes for a fresh meal to be bought out, so my partner ended up eating his meal whilst waiting for mine to arrive so he’d finished his before my fresh meal arrived which is a shame. Ideally they should have taken both plates away and bought them both back out again so we could eat them together. We also ordered a dessert, after 20-30 minutes of waiting (no waiters came near our table to get their attention sooner) we ended up walking up to a waiter and cancelling the dessert. It was only one slice of cheesecake which shouldn’t have taken that long. I’d also booked this hotel stay for my partners birthday and was asked during booking if it was for an occasion, I informed them it was for his birthday and they made a note on my booking and they said the restaurant would do something for the celebration. This did not happen, which is not an issue but due to the fact we’d had a couple of mishaps and it was meant to be a birthday treat it was slightly annoying! The bar and restaurant were extremely busy so I guess the staff were doing their best. That aside, we had a great sleep and breakfast was delicious the following morning. I would still recommend it to others as the restaurant was very busy as overall it was a lovely stay.

vähemmän