Bedford Swan Hotel & Thermal Spa.

“A welcome stay in a great location with great staff.”

Excellent value for money. Great location for Town and River. Great size room and Bed and very clean. Nice character to the place. Staff really nice and welcoming and very helpful; especially Mr Breeze. Food good too. Would definitely stay again.

“Didn't quite live up to standard”

This review is for the thermal spa. It is very clean, and they keep the numbers low which is great. The pool, and experiences are lovely, no issues there. I had noticed that the prices had jumped since I last enquired, which was in March, I wouldn't have minded so much, but they have two rain ... lisää

This review is for the thermal spa. It is very clean, and they keep the numbers low which is great. The pool, and experiences are lovely, no issues there. I had noticed that the prices had jumped since I last enquired, which was in March, I wouldn't have minded so much, but they have two rain showers which were both out of order, and a normal shower which worked, but the handle had broken, and was stuck in the coldest position. Part of a spa experience is to be able to shower in-between, and although that would be cold, I do like to build up to it. Having no working showers was poor form, and should have been highlighted on booking, or a reduction given. One of the showers in the ladies changing room was flooding the floor, and all three had totally run out of conditioner, andthe bottles were strewn across the floor. Not what I'd expect from such a lovely place.

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“Ok but could do so much better”

Hotel is lovely to look at. Has the wow factor. Unfortunately some staff seemed irate and unhappy. Spa was not ready to welcome guests who had booked the 10:30am slot. There was no linen so after checking was asked to wait in reception. At 10:30am was told we could enter to get ready for our sess... lisää

Hotel is lovely to look at. Has the wow factor. Unfortunately some staff seemed irate and unhappy. Spa was not ready to welcome guests who had booked the 10:30am slot. There was no linen so after checking was asked to wait in reception. At 10:30am was told we could enter to get ready for our session. In spa, no cold towels to use after sauna/steam room, no fresh cold water to drink. Nothing was ready for the session to begin. Spa was incredibly hot to the point we didn’t use the sauna and steam rooms as even sitting poolside was hot enough. Only used pool. Only one female working in spa, at first she was abrupt but she seemed more friendly as the morning went on. Afternoon tea was lovely but I was charged the 10% service charge despite having prepaid vouchers. Was less than £2 but it’s the principle. Should have challenged but was taken aback as wasn’t asked just handed the card machine to pay! Overall, ok spa experience but wouldn’t recommend. Afternoon tea was nice just watch out for additional charges particularly when you’ve been gifted the experience.

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