Coylumbridge Aviemore Hotel

“If they correct basic things this would be an amazing hotel ”

Well, it's difficult to write a review because we had a very mixed experience. To begin the most important and serious to us is their allergy understanding. We ate once here after reassurance from reception staff but did not return. They have cards on each table detailing the top allergies. A ... lisää

Well, it's difficult to write a review because we had a very mixed experience. To begin the most important and serious to us is their allergy understanding. We ate once here after reassurance from reception staff but did not return. They have cards on each table detailing the top allergies. A standard card that has absolutely no detail about any of their food. No information on menus, no allergy sheet when asked. Staff make a guess when asked if food may contain. Our child has one allergy and it's one of the best known ' peanut' factories etc label well these days so actually not too difficult to navigate so blanket policy's on no isn't helpful for anyone. Not having any idea isn't on, to be honest. So I would never eat here again, which is such a shame. So many kids there and allergies are on the increase. I urge the hotel to take training on this. Our final negative is the bedrooms that have not been updated in the slightest ( no joke) since I stayed in the 90s. However, positives there is a pool you can book that everyone enjoyed . There is entertainment on in the evening for the kids. Face painting, clown making balloon animals, disco. There is a softplay next door. Great kids playpark, location and facilities nearby are good. There is a small Starbucks kiosk. Plenty of parking. Some lovely helpful staff.

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“Awful check In”

Check in is an absolute farce.... no one can check in before 3pm, the que was out the door to check in, we qued for 45 minutes with small children it was mayhem, at least let people check in upon arrival to then wait to be allowed to the rooms would be more practical, only 2 staff members at chec... lisää

Check in is an absolute farce.... no one can check in before 3pm, the que was out the door to check in, we qued for 45 minutes with small children it was mayhem, at least let people check in upon arrival to then wait to be allowed to the rooms would be more practical, only 2 staff members at check in. We then missed our pool slot at 3.30 due to having to que for check in. The kids play fun house and pool both close at 6pm which again is not practical, absolute chaos in the main bar area with kids running riot, there's a games room and machines in the bar area which is pressure on parents to spend even more money.

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