Sheraton Bandung Hotel & Towers

“Excellent Breakfast”

Excellent breakfast especially the green juice and siomay was delicious, friendly staff, special thanks to Michael, even though he is a trainee but he ensure all of the guests are satisfied and enjoyed during breakfast. Definitely will come back

“Kids Friendly Resort with amazing Hospitality”

We’ve stay 2x times on April and July 2024 with our toddler. Our recent 2 night- stay in Sheraton Bandung was truly an ultimate impressive. Still a fantastic resort eventhough the building quite old, but what makes Sheraton Bandung stands out is definetely the SERVICE! Ibu Fanny and Pak Irvan from… lisää

We’ve stay 2x times on April and July 2024 with our toddler. Our recent 2 night- stay in Sheraton Bandung was truly an ultimate impressive. Still a fantastic resort eventhough the building quite old, but what makes Sheraton Bandung stands out is definetely the SERVICE! Ibu Fanny and Pak Irvan from front office are making all the efforts to ensure we had a beautiful stay. From the front desk, concierge, security guard and housekeeping that I encountered during our stay, the level of service was so impressive. I've got some missing personal things during checkout, they offer to search it for me and deliver by courier to Jakarta. It was really impresive hospitality. We got Deluxe Room at Towers with Garden Access, the room spacious and have a good sunlight in the morning. The bed and sofa are comfortable. The bathroom equipped with bathtub and separate shower (our toddler really love to soak herself in bathtub during Bandung’s gloomy wheather). Sheraton Bandung really a kids friendly hotel. They have pool that perfect for babies and toddler, and also the pool fountain that kids love to play with. Many activities here that can fulfill our children needs like Kids Club, Outdoor Playground, Rabbit Feeding, Fish Pond and large garden area. During weekend they also have Pony Riding activities and colouring activity at Garden. They have kids buffet corner at Restaurant upon breakfast. My daughter really loved and dazzled by this hotel until she asked to stay again at this hotel ! My husband also impressed with the complete equipment at the gym! Just need to improve the treadmill machine since one of them had a broken incline. Like I said at the beginning, Sheraton Bandung really stands out for its exceptional staff and service. It’s an ideal place for staycation with Family at Bandung. Thank you for your impressive hospitality, Definitely will comeback!

vähemmän

“Great Staff in a Hotel with Many Qualities but Showing its Age”

Had last stayed perhaps 5 years ago and had fond memories of this hotel. The trip did not start off that great but was well recovered by the team and will now look to stay here again in future. I had booked a garden access room however on check in was allocated a room on 3rd floor. The reason being… lisää

Had last stayed perhaps 5 years ago and had fond memories of this hotel. The trip did not start off that great but was well recovered by the team and will now look to stay here again in future. I had booked a garden access room however on check in was allocated a room on 3rd floor. The reason being that apparently ALL garden access rooms are smoking rooms. There was a price premium and the initial room allocated was disappointing, although on feedback was moved to what I perceived a nicer room on the 4th floor. Although the layout of the shower cubicle is poor. I had also been advised room upgrade not available however on feedback this was changed to a mid-stay upgrade. Had an issue with air conditioning noise too which took two attempts to fix. What is it about hotels and air conditioning where even the very best seem incapable of fixing first time? When the upgrade to a suite occurred the room is very large with dining table comfortable and large sofa a much better bathroom set up. Definitely large enough for a family. However from here the visit got better. The staff throughout were great. The gestures of compensation offered for inconvenience were reasonable. The suite was nice with two balconies. Service in the lounge was fantastic and warm, all team members good but only got Sam's name. The kids club is really good and the weekend activities including pony riding and football with commentary are a lot of fun. Had a massage which was also very good. The gym is super well equipped although could not find a way to turn off the incessant and loud disco music that many gyms feel obliged to play. So it gets 4 stars for the following reasons: The poor start and the fact that the Tower Rooms are really showing their age now, they need an upgrade. But many many positives including the great staff, problem resolution, super location, quiet and restful, the lovely lounge. In the end analysis I would stay here again. Principle reasons being the staff and the lovely balconies with restful views and cool weather.

vähemmän

“Best Hotel in Dago”

One of the best hotels in Dago for business purposes. Friendly staff, clean and spacious room, delicious breakfast (i love the eggs benedict), comfortable meeting place, stabel internet speed, kids playground and swimming pool available in this hotel.