Parador De Ceuta Hotel La Muralla

“Parador de Ceuta, excellent, as usual”

Quality of service is excellent. Personal very efficient and professional. All seems to be easy and customers feel welcomed in such a nice place.

“Recent short stay”

My wife and I stayed for two nights in September. Unfortunately due to a user error on my behalf we arrived at the hotel but on line we had reserved a stay at a different Paradores hotel - many miles away. As we had just arrived on the ferry from Algeciras this did give us cause for concern - espec… lisää

My wife and I stayed for two nights in September. Unfortunately due to a user error on my behalf we arrived at the hotel but on line we had reserved a stay at a different Paradores hotel - many miles away. As we had just arrived on the ferry from Algeciras this did give us cause for concern - especially as we thought that we had lost the money that we had already paid for our reservation in the wrong hotel. But we should not have worried because the reception staff were brilliant they were able to cancel our reservation for the wrong hotel without any penalty and complete a new reservation for the right hotel !! We liked the hotel and staff so much that we decided to stay an extra night. The view from our room was fabulous and the pool was excellent. The breakfast was also very good with lots of choices and a cooked breakfast on request. Special mention for Maider Martinez and Frederico who are both a credit to the hotel and company. Maider would grace the reception of any international hotel her friendly manner and her professionalism is first class. Frederico was genuinely worried that we had arrived at the wrong hotel, he was also very professional and had a great sense of humour. The mistake that I made on the booking did give us all something to laugh about and I am sure we shall be remembered when we return for another visit as we found the hotel, and Ceuta very relaxing and a welcome break from Gibraltar.

vähemmän

“Some renovation required ”

Generally speaking the room was very good but there were certain aspects that needed updating such as the doorknobs (difficult to access the room), the toilet flush was broken, the hanger on the back of the bathroom door was broken & some of the grouting around the bath needed repair. Very spacious… lisää

Generally speaking the room was very good but there were certain aspects that needed updating such as the doorknobs (difficult to access the room), the toilet flush was broken, the hanger on the back of the bathroom door was broken & some of the grouting around the bath needed repair. Very spacious room but a beautiful view & a balcony overlooking the pool & mountains. Peaceful, quiet & fantastic location. The staff were welcoming & very helpful at all times.

vähemmän

“OK hotel. Needs modernising.”

We stayed at this hotel in May at the start of the summer season. It is an OK hotel but is in need of modernisation. No modern room key cards here. Big bulky old fashioned brick keys which weigh you down if you try to carry the key in your pocket. The rooms are serviced and cleaned daily but TV … lisää

We stayed at this hotel in May at the start of the summer season. It is an OK hotel but is in need of modernisation. No modern room key cards here. Big bulky old fashioned brick keys which weigh you down if you try to carry the key in your pocket. The rooms are serviced and cleaned daily but TV doesn’t work. The mini bar however in the rooms is very cheap. The beds are sadly rock hard. I had back ache by the end of the first night of our week long stay. As for breakfast, there is a good choice of breakfast but they do not advertise the cost of breakfast and seem to make it up day-day. Being the start of the summer season, it was disappointing the pool was not available. The city pool was however available, but forget asking the male members of staff if you can borrow a hotel towel to take to the city pool. We was told no even though when we challenged them what would we use if the hotel pool was open, they replied the hotel towels! As for the staff, the women are very friendly, but the male members of staff are not so pleasant and you can tell they have worked here many years and the younger members of staff or women seem scared to challenge them. It’s ashame I couldn’t rate this hotel higher as it has potential which needs a leader with a vision to unlock its potential through a modernisation programme and replacing some members of the team.

vähemmän