INNSiDE by Melia Barcelona Apolo

“Wonderful Stay at INNSiDE Barcelona Apolo”

We stayed at INNSiDE Barcelona Apolo for three nights, drawn by its excellent location and the Birthday Upgrade voucher I received as a Melia Rewards member. Although we initially had some difficulties using the voucher, the guest relations team, especially Belen, did an outstanding job resolving t… lisää

We stayed at INNSiDE Barcelona Apolo for three nights, drawn by its excellent location and the Birthday Upgrade voucher I received as a Melia Rewards member. Although we initially had some difficulties using the voucher, the guest relations team, especially Belen, did an outstanding job resolving the issue just before our arrival. Thanks to their effort, we were upgraded from a Studio Extra Space room for three to a spacious suite. The suite included one room with a single bed, another with a king bed, and a lovely bathroom. Both rooms were equipped with TVs, and the beds were very comfortable, ensuring a restful stay. The suite also offered thoughtful amenities like a kettle (with 4 coffees and 4 teas) and an espresso machine with 4 capsules. The mini bar was complimentary, restocked daily, and included still and sparkling water, juices, and beers. This mini bar benefit reminded us of the Privilege service in H10 hotels, while the exceptional guest relations service felt on par with NH Collection hotels. The bathroom was well-appointed with Smile cosmetics, a shaving kit, and a dental kit. Towels were soft, with one large and one small per person. However, as is often the case in hotels, we only received enough mugs for two people (2 large and 2 small), though we managed without requesting additional ones. Bathrobes and slippers were a nice added touch. The suite also offered a great view of Paralel, which allowed us to enjoy the lively Three Kings Carnival procession. The location was ideal—within walking distance of La Rambla and the Maremagnum shopping mall, with a metro station and the Montjuic funicular conveniently located just steps away. Breakfast was very good, with good coffee, an array of fruits, hot dishes, cold cuts, sweets, and an egg station for fresh omelets. The staff, both at the reception and restaurant, were very kind and attentive. Our only issue was regulating the room temperature, which tended to fluctuate between too cold and too warm, particularly at night. The hotel also offers an app for ordering room essentials, cleaning services, and room service, which was very convenient. We had a fantastic stay and truly appreciate the efforts of the staff, especially Belen, for making it memorable.

vähemmän

“Excellent friendly hotel”

The hotel is modern , has comfortable spacious bedrooms in an excellent location. The staff were extremely friendly and helpful, it was so nice to feel welcomed as soon as you arrived. Plenty of choice at breakfast , our only negative comment was that hot food was not kept warm. We would happily r… lisää

The hotel is modern , has comfortable spacious bedrooms in an excellent location. The staff were extremely friendly and helpful, it was so nice to feel welcomed as soon as you arrived. Plenty of choice at breakfast , our only negative comment was that hot food was not kept warm. We would happily return.

vähemmän

“Bien bien Melia”

I stayed in room 238 and left yesterday, the receptionist lady when I checked in on the 23/12 was lovely and even let me borrow adapter ( thank you ) she also gave me a map and was always friendly and patient with my multitude of questions. The other staff were also lovely too Slightly disappoi… lisää

I stayed in room 238 and left yesterday, the receptionist lady when I checked in on the 23/12 was lovely and even let me borrow adapter ( thank you ) she also gave me a map and was always friendly and patient with my multitude of questions. The other staff were also lovely too Slightly disappointed with the breakfast ate there once and only had coffee yesterday as the options weren’t great ( no sausage, coffee not a full cup and warm) But all in all I had a great stay and would recommend

vähemmän

“More Empathy and Better Service is Needed From the Staff”

Pro: Nice location Nice Breakast Buffett Niice size room Con: No hand sanitizing machines to prevent spread of diseases The staff in general are unfriendly, apathetic, disengaged and disinterested in providing high-quality customer service The heat did not work in my room correctly. They sent t… lisää

Pro: Nice location Nice Breakast Buffett Niice size room Con: No hand sanitizing machines to prevent spread of diseases The staff in general are unfriendly, apathetic, disengaged and disinterested in providing high-quality customer service The heat did not work in my room correctly. They sent two maintenance staff to "look". Both gave me intellectually lazy answers. The heat motor is not operating correctly. I have anemia - a medical condition that requires me to receive heat to keep my body warm especially my hands and feet! At nght, I had to sleep with socks and gloves on to keep warm. The staff did not follow-up with me to see if the room temperature was better nor offer me a bigger comforter blanket nor any other accomodations due to my medical condition which I told them twice I have. I just dealt with it because I could tell the staff did not take my medical condition seriously which is highly problematic, unprofessional and lacks empathy! #ShameonINNSIDE

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