Hotel Ter Elst

“Great for Arena - Big rooms.”

Stayed one night as going to a concert at the Arena which is a 20 minute drive, perfect for this. Hotel is clean, rooms are huge and bath tub in bathrooms is rare nowadays. Great check in experience as quick and friendly. On site breakfast / cafe was lovely and there is an attached Thai restauran... lisää

Stayed one night as going to a concert at the Arena which is a 20 minute drive, perfect for this. Hotel is clean, rooms are huge and bath tub in bathrooms is rare nowadays. Great check in experience as quick and friendly. On site breakfast / cafe was lovely and there is an attached Thai restaurant and Italian - the Pizza was fantastic and super quick. Tesla chargers and a David Lloyd Gym just minutes away. Area is safe and well located for access to nearby motorway links.

vähemmän

“Good location, specious hotel room.”

We visited our friends who lives in Mortsel and hotel’s location is perfect. Hotel looks very new and clean. Hotel room and restroom are spacious. Big parking. Breakfast was also good, we really liked bakery from the hotel, was really fresh. However, what bothered us was push email to do online ... lisää

We visited our friends who lives in Mortsel and hotel’s location is perfect. Hotel looks very new and clean. Hotel room and restroom are spacious. Big parking. Breakfast was also good, we really liked bakery from the hotel, was really fresh. However, what bothered us was push email to do online checking. We received 6 reminders for the checking one day prior our stay. Even when we did checked in at reception, we still got the reminder. Maybe it is something hotel can look into the system.

vähemmän

“overpriced breakfast”

I stayed 2 nights in this 3 star hotel. The room was spacious and clean but basic. For my surprise the breakfast cost 22.50 Euros per person and it was basic without much extras. This overpriced breakfast the client is forced to clean his own table. On my last day I cleaned my own table but a wai... lisää

I stayed 2 nights in this 3 star hotel. The room was spacious and clean but basic. For my surprise the breakfast cost 22.50 Euros per person and it was basic without much extras. This overpriced breakfast the client is forced to clean his own table. On my last day I cleaned my own table but a waitress reminded me to clean a table nearby and I had to explain that was not my table. Absurd to pay so much and to be reminded to clean your own table. I have never experienced this in other 3 star hotel I stayed before. At the reception when I complained about the breakfast facility I heard only silly excuses.

vähemmän

“Nice hotel, though our stay had a downside”

We wanted a nice hotel for a 7 nights near Antwerp. The parking is great, the rooms spacious, the bathroom spacious but in need of some TLC, the cap on the bathtub faucet was missing, and some joints between the tiles were black. The WiFi was good, though not super fast. The only real disappoin... lisää

We wanted a nice hotel for a 7 nights near Antwerp. The parking is great, the rooms spacious, the bathroom spacious but in need of some TLC, the cap on the bathtub faucet was missing, and some joints between the tiles were black. The WiFi was good, though not super fast. The only real disappointment was in the commercial attitude of one reception clerk and the manager. In the hotel description it stated that the rooms were equipped with a water heater and a expresso machine. When we checked in, there was only a water heater. Though this may seem trivial for some, it’s important to me. In the morning, when we’re getting ready I always answers my emails, and enjoy a cup of coffee while doing so. So, when I complained the reception clerk said that only ‘executive rooms’ have one. I did not accept that, since it was mentioned otherwise on the web, so the clerk said that he would talk to the manager, and call me later. When he called, he stated that it was ‘impossible to provide an expresso machine (??) and that the only thing he could do was ‘immediately check me out !! In other words, shut up or get lost ! This attitude and answer is an insult and unworthy of any one working in the hospitality business. Dear manager and reception clerk, change your attitude and customer relation policy, or get out of the hospitality business.

vähemmän