Grand Hotel And Apartments Townsville

“Always a great stay”

We’ve stayed here a number of times on trips to Townsville and always found it very convivial. Staff are friendly and professional. The one bed premium apartments have a great outlook and are roomy, with a comfy king bed and a TV in both the lounge and bedroom. Well equipped bathroom including wash… lisää

We’ve stayed here a number of times on trips to Townsville and always found it very convivial. Staff are friendly and professional. The one bed premium apartments have a great outlook and are roomy, with a comfy king bed and a TV in both the lounge and bedroom. Well equipped bathroom including washer and drier. Secure undercover parking is available for an additional charge. There are many good restaurants around the hotel and it’s close to the Magnetic Island car ferry terminal if you want a great day across on the island.

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“Great location on Palmer Street, very comfortable apartment”

Big open plan apartment with king size comfortable bed and bonus pillow menu so if the pillows supplied didn’t suit I could change them. Room was very clean and spacious and the balcony provided a view of the city and Castle Hill beyond. The staff were very welcoming and greeted me each day with a … lisää

Big open plan apartment with king size comfortable bed and bonus pillow menu so if the pillows supplied didn’t suit I could change them. Room was very clean and spacious and the balcony provided a view of the city and Castle Hill beyond. The staff were very welcoming and greeted me each day with a smile and quick chat to check everything was ok. The apartment was well equiped with everything you could need to cook meals. That said, there were many great restaurants within a few 100 metres of the apartments. My apartment was 462 and I’d definitely stay here again with only a short stroll across the Victoria Bridge into the city.

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“Great pitstop hotel”

Only stayed one night, had a brilliant welcome. We were made VIPs of the day which gave us an indoor parking slot and room upgrade. The Reception staff were excellent with easy check-in/check-out. The hotel met our expectation for a pit-stop during our Queensland roadtrip. Had a lovely breakfast … lisää

Only stayed one night, had a brilliant welcome. We were made VIPs of the day which gave us an indoor parking slot and room upgrade. The Reception staff were excellent with easy check-in/check-out. The hotel met our expectation for a pit-stop during our Queensland roadtrip. Had a lovely breakfast C Bar on the Strand with beach views.

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“Great Location and Staff, But Falls Short on Comfort and Convenience”

The hotel has a good location, very central, making it convenient for exploring Townsville. The staff were extremely friendly, helpful, and kind, which contributed positively to the overall experience. My room was spacious with a comfortable bed and a large rain shower, meeting expectations for a h… lisää

The hotel has a good location, very central, making it convenient for exploring Townsville. The staff were extremely friendly, helpful, and kind, which contributed positively to the overall experience. My room was spacious with a comfortable bed and a large rain shower, meeting expectations for a hotel of this category. However, there were a few issues during my stay. My room was not serviced, and the coffee and towels were not replenished. It turns out I booked an eco stay, which wasn’t mentioned on the booking confirmation at all. It turns out it means no housekeeping. This was inconvenient as I had to go to reception for coffee and fresh towels. Additionally, the phone in my room was not working, so I had to make trips to the reception for any requests. The lighting in the room was terrible, with cold white lighting that felt uncomfortable and created zero atmosphere. The bathroom lighting wasn’t a highlight either. Improved, cozier lighting would significantly enhance the room's ambiance and the comfort of the stay. I requested a high floor with a nice view when booking, and they put me on the 3rd floor out of 4, which was good. The room, being at the beginning of the hallway, offered a city view. The view was okay, with minimal construction noise from street maintenance and good sound insulation, as there was no noise from other rooms due to double doors and solid walls/doors. Overall, my stay was okay, with the best aspects being the excellent staff and the convenient location. However, the lack of housekeeping and the uninviting lighting make it unlikely that I would book this hotel again.

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