Mantra Parramatta

“Good Location.”

Pre-booked & Stayed here one night as a long standing Accor member. Arrived around 4.30pm. Checked in and found out that the hotel carpark was already full & reception staff advised me that the overflow carpark (parramatta carpark) was a short drive away. When I asked if I was able to come & go wit… lisää

Pre-booked & Stayed here one night as a long standing Accor member. Arrived around 4.30pm. Checked in and found out that the hotel carpark was already full & reception staff advised me that the overflow carpark (parramatta carpark) was a short drive away. When I asked if I was able to come & go without additional payments, staff were uncertain & then advised that I would have to pay for each exit & entry - when I pointed out that if I was able to stay in the hotel carpark, I would only have to pay once, they shrugged their shoulders & said nothing they can do, that's the policy. Disappointed to say the least - I paid the same as every other customer but as I was unable to get my car in the carpark, I had to pay extra. Surely a deal should be done with the overflow carpark ensuring hotel gusts get a similar rate to the hotel carpark. Additionally, the directions given by reception to find my room were totally inadequate. After being given my room number & key, I proceeded to the lifts only to find that my floor was not accessible by the lifts i had been shown. When I went back to reception, they then informed my that i had to use another lift located in the opposite direction, in order to access my room. When I finally made it to my actual floor, I came across another lady who had experienced the same issue - being pointed in the wrong direction. All in all, pretty woeful customer service. Fortunately, despite these issues, the room was quite good. Not sure if I'd stay again - If I'm going to pay a premium price for a hotel in western sydney, the least I can expect is basic customer service.

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