PARKROYAL Melbourne Airport

“Location is perfect for morning flights; all else was very good; no complaints!”

The room was very comfortable and fully provided, with nothing left wanting. The bar service for drinks and snacks was very good. Restaurant menu options were rather limited, but adequate. The risotto was great, but the 'lobster' entrees were OK at best. Check-in and check-out were easy and pleas... lisää

The room was very comfortable and fully provided, with nothing left wanting. The bar service for drinks and snacks was very good. Restaurant menu options were rather limited, but adequate. The risotto was great, but the 'lobster' entrees were OK at best. Check-in and check-out were easy and pleasant.

vähemmän

“Convenient”

We booked this hotel for its convenience to Tullamarine airport mainly as my partner has mobility issues. The air-walk was close to reception and took us right to the domestic terminal for our airline. The reception staff are wonderful and knowledgeable and helped us with all the information we ... lisää

We booked this hotel for its convenience to Tullamarine airport mainly as my partner has mobility issues. The air-walk was close to reception and took us right to the domestic terminal for our airline. The reception staff are wonderful and knowledgeable and helped us with all the information we needed. We were impressed with the food we had (room service) and with the time to delivery. If there is a criticism it would only relate to some minor issues with the room itself such as exposed wiring from what appears to be an upgrade to a light fitting not yet finished, no pens even though they are needed for Express Checkout and a blind that didn’t want to rewind. Overall, more expensive than other properties in the vicinity for around the same type of room but the convenience for us made up for that.

vähemmän

“A tale of two hotels”

Stayed twice at the Parkroyal recently and had two totally different experiences. The first stay was really good. Comfy beds, quiet room, quick check in. The only down side was being told there would be a 90 min wait for room service dinner, but you can walk to the terminal to grab something. ... lisää

Stayed twice at the Parkroyal recently and had two totally different experiences. The first stay was really good. Comfy beds, quiet room, quick check in. The only down side was being told there would be a 90 min wait for room service dinner, but you can walk to the terminal to grab something. The second stay was completely different. Rang from the terminal to book the room only to be told on arrival at reception that they hadn’t actually held the room, so our only option was to be put in a more expensive room. That more expensive room was much noisier so I hardly slept. Then there were some ‘little things’ - on the breakfast order form continental breakfast is $30, but the receipt they bring at delivery is $32 plus a tray charge (not disclosed when you order) … staff know the price is not properly disclosed. We also weren’t told at check in that the room rate we’d been given included breakfast in the restaurant - we only found out about 15 min before our breakfast tray was due to be delivered (positive - room service did call and give us the option to cancel our order, but it wasn’t really an option at that point. I’d only ordered breakfast for my child, as there was no indication whether there was anything gluten free available for me, so by this point I’d already sourced breakfast for myself elsewhere but he still needed to eat). At check out I provided feedback (staff member was lovely), and someone did take a few dollars (literally a few) off the bill. Overall though I spent over $360 for a largely sleepless night and ended up at the terminal for a takeaway breakfast. I asked for someone to contact me, but they haven’t. Overall, my experience was hit and miss. It can be a great place to stay, but I’m not sure I’d stay there next time.

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