Lilianfels Resort & Spa - Blue Mountains

“Very good if slightly old fashioned”

This hotel is well located for the excellent canyon views and walks nearby. It is very good although slightly old-fashioned. The front desk staff are particularly good. The smart restaurant only operates part of the week in winter. They do seem to have events and when these are on, the restaurant b… lisää

This hotel is well located for the excellent canyon views and walks nearby. It is very good although slightly old-fashioned. The front desk staff are particularly good. The smart restaurant only operates part of the week in winter. They do seem to have events and when these are on, the restaurant bar slightly struggles otherwise it’s good. Very good spa and there is a snooker table in the Club Room. The wines by the glass could be improved. Once you have fought through the tourists at the ‘Three Sisters’, try driving 20 minutes up the road to upmarket Blackheath which has even more stunning views but without the crowds.

vähemmän

“Comfortable but a bit dated”

My husband and I had three nights at Lilianfels at the end of April. Our room had a beautiful view of a Japanese maple in full autumn colour. The room was nicely decorated but we found the bed hard and lacking comfort. The hotel is full of charm but needs a bit of a refresh. There was no coffee po… lisää

My husband and I had three nights at Lilianfels at the end of April. Our room had a beautiful view of a Japanese maple in full autumn colour. The room was nicely decorated but we found the bed hard and lacking comfort. The hotel is full of charm but needs a bit of a refresh. There was no coffee pod machine and the movies were old school with a trip to the concierge to rifle through the DVD’s. We didn’t eat at the hotel so can’t rate the food There is a bus stop right outside which takes you to Katoomba where there are lots of restaurants

vähemmän

“Arrogant & Rude staff”

The location and the hotel is very charming. We stayed here for 2 nights and overall were happy with the location and close proximity to Echo Point and Three Sisters. However the attitude of the staff is arrogant, unhelpful and each time we request something its like they’re doing a favour or don… lisää

The location and the hotel is very charming. We stayed here for 2 nights and overall were happy with the location and close proximity to Echo Point and Three Sisters. However the attitude of the staff is arrogant, unhelpful and each time we request something its like they’re doing a favour or dont want to help at all. If you’re a full paying customer you expect non rickety beds (iron rickety bed frames), the additional bed (extra charges paid) was a sofa bed which is uncomfortable and horrible mattress. For each meal at The Lounge you have to keep asking for plates, cutlery (they just slump the charcuterie on the table), Sparking water served and not even opened and served - have to keep asking for ice and lemon. Kept waiting for a glass of wine for 25mins (2 reminders), lady just slumps it on the table with no apology. Overall horrible and arrogant staff. They all think they’re from some superior planet and want to get over and done with the dinner shift.

vähemmän