Pullman Palm Cove Sea Temple Resort And Spa

“Lovely Surprise”

The hotel was being refurbed last time I was in Palm Cove so it was lovely to visit it all refreshed well done!

“A great week in Palm Cove”

The staff at this resort were wonderful, from reception to the restaurants and bars. I couldn't praise them enough, from Genji who swapped "arigato" with us (I'm not Japanese btw) to Andrew with whom I had high brow conversations. And to Karen and Natalie who also looked after us. We upgraded to a … lisää

The staff at this resort were wonderful, from reception to the restaurants and bars. I couldn't praise them enough, from Genji who swapped "arigato" with us (I'm not Japanese btw) to Andrew with whom I had high brow conversations. And to Karen and Natalie who also looked after us. We upgraded to a two bedroom apartment for the last four nights as we found the hotel room wasn't a place to sit back and relax. Reception were very accommodating with this move. And then, there's George, maitre de at the restaurant. I was at the bar each night just watching this legend multi task like you wouldn't believe. I couldn't possibly do what he does. Great host. The food at the restaurant was excellent as well. Thanks for a great week George.

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“Holiday at the Pullman Resort in Palm Cove”

The resort is beautiful, however felt the staff and service was very average. The staff weren’t overly friendly, and definitely in no rush to serve you food or drinks. Often simple drinks like soft drink would take 20 minutes and food would take at least 40 minutes, only of the days we waited an ho… lisää

The resort is beautiful, however felt the staff and service was very average. The staff weren’t overly friendly, and definitely in no rush to serve you food or drinks. Often simple drinks like soft drink would take 20 minutes and food would take at least 40 minutes, only of the days we waited an hour and 15 minutes just for two burgers. The bar was often unattended. When you would get a staff member, at times it felt like you were inconveniencing them for asking for a drink. Our room was nice, and had a beautiful view that overlooked the pool. However, our bathroom smelt like mold. The shower would flood the bathroom due to the gap under the shower door, and then the bathroom would remain flooded for a long period of time. If you put the fan on the second setting, after an hour, the fan would make a really loud noise. This meant we would have to keep the fan on a low setting throughout our stay. Additionally, we had ants in our bed and a cockroach in our bathroom. Apart from that, our room was tidy, but had to believe it is a five star resort.

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