Pacific Hotel Brisbane

“Great customer service”

Excellent customer service. There was an administrative error with my booking and the staff were fair and prompt in resolving the issue. Very appreciative that this was not put into the too hard basket but responded to quickly and professionally.

“Clean and efficient ”

Great access and parking. Rooms were spotless and checkin was efficient and friendly. Two gentlemen who were working the bar were a bit cold and could put a smile on their dial. Room safe was not working- should tell housekeeping to do a check.

“Quiet yet on the doorstep of the city”

Stayed two nights for business in July and it was well located and quiet. Not long an Accor property and old signage is evident, however a spruce up is obvious with more work on the way. Reception staff nice, although there was a long wait at times. Lobby area is nice to sit and relax / work in … lisää

Stayed two nights for business in July and it was well located and quiet. Not long an Accor property and old signage is evident, however a spruce up is obvious with more work on the way. Reception staff nice, although there was a long wait at times. Lobby area is nice to sit and relax / work in and I dined here one night as the restaurant was too cold and breezy (inside) as there is no heating. Meals were fine if a little pricy, however I was happy to pay rather than the inconvenience of dining outside the hotel with a busy work schedule. The immediate area is dark and quiet. I was given a high floor room and one away from the construction noise which was appreciated. I could sleep with the balcony door open for fresh air. Room was a decent size and would be comfortable for two. The car park is a humorous maze, I had read about it before my stay so I hired a small hatchback. The sign on entry says this carpark has been voted the worst !! There are many concrete pylons you have to zig zag around. The rate charged was a fabulous Accor rate so it was great value. Depends on how the rates will sit among other properties going forward about whether I would stay again personally, but I would recommend.

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“disappointed of unhygienic bathroom”

The silicone seal under the shower was peeling and moldy, and there were stains and mold on the ceiling. These issues raised serious concerns about the safety of using the shower, particularly for my son who suffers from asthma, we ended up with not to use the shower to avoid any potential health r… lisää

The silicone seal under the shower was peeling and moldy, and there were stains and mold on the ceiling. These issues raised serious concerns about the safety of using the shower, particularly for my son who suffers from asthma, we ended up with not to use the shower to avoid any potential health risks. While I appreciate the helpful and friendly attitude of the reception, restaurant staff, and cleaners, the poor condition of the bathroom significantly impacted the quality of hospitality and led to an unpleasant customer experience. I kindly request that these issues be addressed promptly to ensure the comfort and safety of all guests.

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