Sofitel Algiers Hamma Garden

“IS THE 5th STAR SLIPPING AWAY?”

Sofitel is well known worldwide for its excellent service, friendly staff and luxury environment. This one… well, I start to get the feeling that this is slowly moving downhill and starts feeling more like a 3,5 to 4 star… is it only me? Having said this, these are my thoughts about my stay here ov… lisää

Sofitel is well known worldwide for its excellent service, friendly staff and luxury environment. This one… well, I start to get the feeling that this is slowly moving downhill and starts feeling more like a 3,5 to 4 star… is it only me? Having said this, these are my thoughts about my stay here over the past week: POSITIVE: + Nice modern building from the outside. + Absolutely amazing reception / bar are, making you truly feel that you are in a luxury hotel. Rooms… another story. + One of the main assets of this hotel are the staff. In every single are that I passed through… everyone was pleasant / smiling and extremely helpful for any request. + A shout-out to the cleaning staff. They do an amazing job of keeping this completely spotless. Well done!!! + Free shuttle service to and from the airport. + Internet works without glitches… perfect. + Bathroom and shower experience is great. Hot water arrives fast, and a decent pressure. SO / SO: +/- The rooms do not match the lobby. Lobby amazing / rooms do not fit the match. Don’t get me wrong… bed is comfy, and everything works perfectly. The furniture is not up to spec. It is something that you expect to see in a 3-star hotel. NEGATIVE: - Extremely high prices. Burger and beer = EURO. 30,00… way overpriced. WHY??? - This is a “5-star” hotel… then why on earth is the breakfast at the level of a 3-star hotel? Basic, and very simple. Where is the fresh fruit? Where is the variety? Really? Please, please upgrade. There is no reason for paying so much to stay here and this is the start of the day you get??? - Fittings in the rooms are broken… loose and pathetic. SUMMING UP: I like the hotel… especially the staff… but there needs to be urgent revamp. Today… and honestly speaking… this is more of a 3,5 to 4-star hotel, rather than the 5-star hotel that it claims to be. PLEASE, management… spend some of the expensive money you charge us, to improve the place. Will I return… not sure = needs improvement to see my money again.

vähemmän

“Good option re business in Algiers”

Good option for business in Algiers, with large, clean comfortable rooms & beds, (bathroom a bit dated, and would prefer larger shower & no bath 🤷‍♂️), yet otherwise all more than acceptable/required. Also, centrally located, with decent Wi-Fi, and all necessary amenities, backed up by generally so… lisää

Good option for business in Algiers, with large, clean comfortable rooms & beds, (bathroom a bit dated, and would prefer larger shower & no bath 🤷‍♂️), yet otherwise all more than acceptable/required. Also, centrally located, with decent Wi-Fi, and all necessary amenities, backed up by generally some excellent & professional service - compliments especially to professionalism of the front desk staff, as well as bar manager 👍!

vähemmän

“Expensive and smokey”

Stayed for 4 nights on the 5th floor The positives A decent location, about 10 minutes by taxi from the Casbah. Clean and a nice big room with garden view Massive and very comfy bed Well appointed bathroom Wide TV choice, but only one English Channel Free shuttle bus service to and from the airpo… lisää

Stayed for 4 nights on the 5th floor The positives A decent location, about 10 minutes by taxi from the Casbah. Clean and a nice big room with garden view Massive and very comfy bed Well appointed bathroom Wide TV choice, but only one English Channel Free shuttle bus service to and from the airport Very good breakfast and dinner buffet The bad Concierge desk is a joke. Over half an hour trying to get a pass for the pool, only to be told that one wasn’t required Tried to get 2 wristbands to get into the garden next door - to be told they’d run out Room full of smoke from the indoors bar on the ground floor. This is AWFUL. Booked a shuttle bus to the airport, but they had no record of the booking. The information about dining options is completely out of date We spent GBP400 on food and non-alcoholic drinks on a 4 night stay. Private airport transfer is GBP50, when a private taxi is USD10 Hailed a cab from concierge - which had been given the wrong address The front-desk team need a professional kick up the a$$

vähemmän